Diesel Mechanic - Service Technician

Service Technician

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

United Construction & Forestry is looking for a Service Technician. This individual will be responsible for repairing and maintaining electric, diesel, and gasoline industrial construction and forestry equipment.

What You'll Do

• Follow all safety rules and regulations in performing work assignments
• Recondition and repair all engines, transmission, tractors and industrial equipment assigned by the shop supervisor
• Diagnose problems and determine what repairs are needed
• Keep records required to establish cost of parts and service charges to the customer
• Handle customer problems both objectively and tactfully
• Assist in directing work of helpers or on the job trainees and provide instructions as required
• Maintain a clean work area and perform miscellaneous duties associated with the job
• Develop skills in disassembly, assembly and repair of components and machines
• Perform all service tasks as assigned by the Product Support Manager, Service Manager, Service Writer or Shop Foreman
• Prepare all reports and forms required in conjunction with job assignments
• Report any additional work required on equipment to the Service Manager, for proper and safe operation by the customer
• Participate in all training programs as directed by the Service Manager
• Maintain a clean work area and perform work in a neat and orderly fashion

Requirements

What it Takes

• Must own and maintain their own tools (specialty tools provided by dealership)
• Basic computer skills
• Ability to assemble and perform maintenance functions
• Able to work a varying work schedule/shift and be flexible to respond to after-hour calls
• Strong customer service skills
• Excellent oral communication and written skills
• Strong organizational skills

Preferred

• Heavy Equipment license

Education

• High school diploma or GED

Physical Requirements

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed