Customer Relationship Manager

Join our team as a Customer Relationship Manager, where you'll play a vital role in delivering an exceptional customer experience. As a primary point of contact, you'll build strong customer relationships, manage orders from inquiry through delivery, and collaborate across departments to ensure accuracy, quality, and on-time performance. If you enjoy solving problems, communicating with customers, and working in a fast-paced manufacturing environment, we'd like to hear from you!

RESPONSIBILITIES

• Serve as the primary contact for customer inquiries via phone, email, and in person.
• Process customer orders, quotes, invoices, acknowledgments, certifications, and related documentation.
• Monitor order status and proactively communicate updates, delivery changes, and issue resolution.
• Maintain accurate customer records in ERP and other business systems.
• Partner with Sales, Production Planning, Operations, Shipping, Quality, and Compliance to ensure customer expectations are met.
• Coordinate with Production Scheduling to support on-time delivery.
• Review customer contracts and flow-down requirements with guidance from Compliance and Legal, as needed.
• Identify opportunities to strengthen customer relationships and support business growth.
• Maintain a high level of professionalism, accuracy, and attention to detail while following company policies and procedures.

POSITION REQUIREMENTS

• Bachelor's degree in Business, Accounting, or a related field.
• 3–5 years of experience in customer service, account management, sales support, or a related role, preferably in manufacturing.
• Experience with ProShop ERP or a similar ERP system preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Ability to learn customer purchasing, shipping, and data portals.
• Familiarity with manufacturing, customer, and quality requirements is a plus.
• For ITAR compliance, all employees at this location must be a US citizen or a lawful permanent resident.

Enjoy great benefits such as Medical, Dental, Vision, 401(k) with Match, Life Insurance, Health Savings Account, and Paid Time Off.

Apply now and kick-start your career with us!

For more information, please visit us at roushyatesmfg.com and our social channels.

Roush Yates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability, age, or veteran status.