IT Onsite Technician

Role:

Hemmersbach is seeking a highly skilled and experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, working with data centers, servers, and enterprise-level IT infrastructure.

Key Responsibilities:

• Provide technical support onsite to our clients at their location, with a focus on data centers, servers, and enterprise-level IT infrastructure.
• Diagnose, troubleshoot, and resolve hardware and software issues for data centers, servers, and other peripherals.
• Install, configure, and maintain data center hardware, including servers, switches, and storage systems.
• Participate in project rollouts and deployments, working with data centers and other enterprise-level IT infrastructure.
• Maintain accurate records of repairs, inventory, and equipment.
• Ability to lift up to 50 lbs and travel as needed based on customer demand.

Requirements:

• 2+ years of experience in desktop support, IT support, VIP/Executive level support, or print/hardware environments.
• Hands-on experience supporting printers, peripherals, and end-user hardware.
• Strong troubleshooting skills across hardware, software, and basic to intermediate knowledge of networking concepts.
• Strong communication and customer service skills.
• Familiarity with Windows OS, ticketing system, and common enterprise applications.
• Valid driver’s license with willingness to travel between client sites and ability to lift equipment and perform physical support tasks as needed.
• This role is a Salary Non-Exempt position with a targeted salary range of $60,000 – $66,000 USD, based on experience and skillsets.
• Candidates must be legally authorized to work in USA on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.

Benefits:

• Health/ Medical insurance
• Vision Insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.