Inside Sales Account Manager

Kamco Supply Corp. of Boston is New England's largest one‑stop source and distributor of commercial building products including acoustical ceiling systems, architectural doors and hardware, drywall, steel framing, insulation, and exterior systems. We are seeking to add an Inside Sales Account Manager to our team. This role serves as the primary contact for assigned customers and is responsible for customer satisfaction, ensuring quality standards, and timely service. Essential Duties and Responsibilities Develop and maintain intimate customer relationships by being the primary contact to our customers as assigned. Develop pricing strategies for your customers’ major projects and day‑to‑day business. Negotiate buy pricing with vendors and consult with Manager to recommend customer sell prices. Work closely with Key and Target Accounts to win majority of projects and day‑to‑day business. Complete Key and Target Account Plan for each assigned customer. The plan must include Share of Wallet analysis and annual revenue goal by core product category. Understand and communicate our value proposition and our product's features and benefits. Quote prices and credit terms and prepare sales orders. Coordinate delivery schedule of projects based on customer's needs and Kamco's available capacity with Operations personnel. Visit construction sites to meet with the customer to resolve any order and delivery issues as needed. Investigate and resolve customer complaints regarding manufacturer quality issues. Advise manager in all competitive situations. Assist with counter and phones sales as needed. Compile lists of prospective customers for use as sales leads, based on information from all available lead sources, for example: ad inquiries, trade shows, direct mail responses, inactive customer lists, business directories, Internet Web sites, and other sources. Be proactive in the solicitation of business which includes, but is not limited to, job follow‑up, quotation follow‑up, sales tape audits (call customers who have fallen behind in purchases), special product emphasis, new credit apps, and other lead sources. Follow up on company/branch sponsored special emphasis program. Handle inbound sales lead calls and convert calls into sales. Provide product demos to qualified customers on request. Maintain showroom and samples. Must maintain the cleanliness of assigned work area. Requirements Ability to develop and maintain customer relationships and work in a fast‑paced environment and able to multitask. Excellent verbal and written communication skills, math aptitude, diplomacy, and computer literacy. Advanced product knowledge of building materials and sales experience is beneficial. Can work independently. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Kamcolocksolutions