Commercial Service Technician II

Commercial Service Technician Position Summary As a Service Technician, you will play a critical part within our Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks. Responsibilities Servicing and troubleshooting commercial automation systems including distributed conference room video, audio, lighting, and shades Provide training to clients on the use of AV systems Engage in preventative maintenance visits to maintain client systems Perform equipment delivery and associated responsibilities Carry out service tasks in a timely and quality conscious manner including, but not limited to, pulling cable, installing connectors, projector mounting/hanging (ceiling mounts), TV installation/de-installation Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution Provide detailed reporting at the end of each service call for record‑keeping Additional duties as assigned. Qualifications Minimum 2+ years of relevant experience in the Commercial AV industry environment. Experience with Control systems (AMX, Crestron, Biamp, Q‑Sys, Extron, Dante) is highly desirable. Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications. Familiarity with Apple iOS products (Apple TV, iPad, Airport Express, iPhone, iOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks. Solid understanding of the pre‑wire, trim, and final phases of a project, including proper use of all associated tools and job site safety. Strong communication and customer service skills. Valid driver’s license and reliable transportation. Travel Requirements Travel may be required depending on business needs. Pay Rate $50‑$60/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. Pay ranges may be different in other locations. Benefits We offer a comprehensive benefits package including Medical, Dental, Vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For our employees who are musicians we offer the unique opportunity of gig leave to take time off to share your music with the world and return to your job after your tour. Equal Opportunity and Accommodations Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr Guitar Center