Service Sales Representative

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. W&M Fire Protection , founded in 1993 and based in Hawthorne, NY, is a full-service fire protection contractor specializing in the design, installation, fabrication, inspection, and maintenance of fire sprinkler, fire alarm, special hazard, and life safety systems across the tristate and New England regions. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," W&M Fire Protection offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Sales Representative to our Hawthorne, NY team. In this role, you will combine inside sales coordination, project management, and field engagement to help expand repair work, renew service agreements, and deliver value-added solutions to our customers. Success in this role requires strong organizational skills, a customer-first mindset, and the drive to close opportunities while building lasting client relationships.

Drive Revenue. Build Relationships. Grow With Us.

Sales & Revenue Growth

• Generate and deliver repair quotes and proposals.
• Proactively follow up on open quotes to drive conversion.
• Convert inspection report deficiencies into approved repair work.
• Identify and sell value-added service agreements to existing customers.
• Promote multi-service packaging to increase customer value and retention.
• Track and report wins, losses, and conversion metrics.

Customer Relationship Management

• Serve as a primary point of contact for service-related sales inquiries.
• Conduct on-site customer surveys and assess job requirements.
• Address customer questions and provide consultative solutions.

Sales Operations & Support

• Maintain accurate bid logs and ensure daily quote turnaround.
• Process incoming leads and route appropriately.
• Coordinate special job requirements with customers and internal teams.
• Partner with Accounts Receivable when needed to assist with collections follow-up.

What Success Looks Like

• High quote-to-close ratio.
• Strong service agreement renewal rates.
• Increased service contract penetration within existing accounts.
• Consistent daily follow-up activity.
• Positive customer feedback and retention.

What You Bring

• Strong interpersonal and communication skills (written and verbal).
• Confidence handling customer conversations in person and by phone.
• Highly organized with strong time management skills.
• Detail-oriented with accurate documentation habits.
• Self-motivated and results-driven.
• Ability to quickly learn product and service offerings.
• Professional, customer-first mindset.

Education & Experience

• High School Diploma or GED required; Associate's Degree preferred.
• 1-3+ years of sales, service industry, trade, or customer-facing experience preferred.
• Experience in service-based or technical environments is a plus.

Physical Demands & Work Environment

• Primarily office-based with moderate noise levels.
• Requires travel to customer locations for on-site surveys.
• Occasional exposure to active job sites, including dust, fumes, and elevated noise levels.

The salary for this role is $70,000 to $100,000 per year, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.