Director of Catering and Conference Services

Location Overview The Director of Catering and Conference Services is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. They must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. They are also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and services. Candidates must be comfortable in problem solving with client relationships and event management. Responsibilities Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Prepare and submit required reports in a timely manner. Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence. Know meeting room setups and capabilities. Know sleeping room configurations and types. Respond to catering inquiries immediately. Use the Partnership Agreement to meet client needs. Have comprehensive knowledge of all operational departments within the hotel - guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering. Interact with outside planners, vendors for event setup. Maintain pricing integrity and propose upscale menus for clients. Manage existing accounts and follow up with client re-solicitation to capture future business. Work with other F&B managers and keep them informed of F&B issues as they arise. Manage the function diary and adjust space in order to ensure maximum potential revenue. Be visible on the floor and assist staff as needed during functions. Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.). Plan and execute holiday and special events. Use feedback from client evaluations to improve service and quality. Participate in required M.O.D. program as scheduled. Qualifications At least 4 years of progressive experience in a hotel or a related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 2 years of related experience. Must be proficient in Windows, company-approved spreadsheets and word processing. Proficiency in Delphi preferred. Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Must be able to maintain confidentiality of information. Perform other duties as requested by management. #J-18808-Ljbffr Highgate