DCY - Business Analyst 2/ BA2

Business Analyst Columbus OH - Onsite Mode of Interview - Video followed by onsite Interview Job Description Under general supervision, the Business Analyst supports the development, enhancement, and maintenance of program-related information systems. This role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy. Key Responsibilities Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems. Review and validate system design documents to ensure alignment with requirements and program policies. Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects. Assist with data conversion activities from existing systems, ensuring accuracy and compliance. Support system implementation, coordinating with affected entities on rollout, communication, and training. Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution. Maintain and update system reference tables, configuration settings, and security profiles. Interpret federal and state regulations to ensure system functionality remains compliant. Develop user documentation, including procedures, training materials, and manuals. Identify root causes of system or process issues and recommend corrective actions. Conduct training sessions or workshops on new or updated system processes. Prepare and submit system defect reports and monitor remediation progress. Stay current with program policies and rule changes that impact system requirements. Typical Tools & Platforms Used Requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint). Process modeling and visualization tools (e.g., Microsoft Visio, Figma). Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams). Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets). Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries). Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). Workflow and system configuration interfaces relevant to the program's automated systems. Other Duties Participate in staff meetings, project team activities, and training opportunities. Prepare activity reports, status updates, and other required documentation. Perform related administrative and project tasks as assigned. Mandatory Skills Effective communication; critical thinking; problem solving; technical proficiency; data analysis; interpersonal skills; research; strategic thinking Certifications or Desired Skills NA Nice to Have Skills IIBA or CBAP training and/or certification Qualifying Questions NA Skills Matrix Skill Required / Desired Amount of Experience IIBA or CBAP training and/or certification Nice to have - Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management) Required 4 Years Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries) Required 4 Years Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets) Required 4 Years Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams) Required 4 Years Process modeling and visualization tools (e.g., Microsoft Visio, Figma) Required 4 Years 4-year college degree or equivalent Required - United Software Group