Business Analyst

Business Analyst

Organization: Department of Children and Youth

Work Location: Children&Youth N. High Complex 246 North High Street Columbus 43215

Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $36.01 per hour

Schedule: Full-time Work Hours: 8:00 AM - 5:00 PM Classified Indicator: Classified Union: 1199

Job Description: DCY is seeking a team-oriented professional to provide support for process automation projects such as OCLQS, TAP, OB, and OPR. Key Responsibilities Conduct business and systems analysis to support IT projects and process automation. Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements. Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders. Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts. Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR). Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations. Develop process models, workflows, and diagrams to support system design and stakeholder understanding. Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies. Support system implementation, including stakeholder coordination, end user support, and transition activities. Provide operational and technical support to internal teams, agency partners, and contractors. Develop and execute test plans, test cases, and user scenarios to validate system functionality. Perform system validation and quality assurance by comparing outputs to requirements and expected results. Assist with data conversion, migration, and integration activities. Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality. Troubleshoot system issues by identifying, documenting, and tracking defects through resolution. Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly. Additional Duties Support user acceptance testing (UAT) and coordinate stakeholder sign off. Maintain and update system documentation, including job aids and user guides. Track project tasks and maintain project related documentation. Participate in backlog refinement, prioritization, and sprint planning. Analyze system data and metrics to support decision making and continuous improvement.

Qualifications: -Or for position involving process automation project for another computer system, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS; 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package. Note: This option requires the employing agency to develop and have position specific minimum qualifications approved by the Ohio Department of Administrative Services. -Or completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following), AND In addition, must meet one of the following, whichever is pertinent to process automation project to be assigned: ForOhio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.