Billing Specialist

At National Real Estate Insurance Group, we understand there is no such thing as a one‑size‑fits‑all policy for investors. In 2008, we developed our Program to address the ever‑changing needs of a once – underserved market. As a risk management program partner, we work with industry‑leading carriers to deliver custom insurance products to real estate investors nationwide. Our primary goal is to do right by our clients and be a one‑stop shop for all investment insurance needs. Location: Kansas City, MO Job Id: 481 # of Openings: 2 National Real Estate Insurance Group is seeking an organized, professional and numbers‑savvy Billing Specialist to work with our growing Billing team to ensure timely payment of client accounts receivable to prevent financial losses. The essential responsibilities for this role include: Collecting past due accounts receivable by calling customers Answering client phone calls to answer billing related questions Following up on problem accounts; obtains information from customers, producer, or associate assigned to account. Notifying sales of intent to cancel insurance for non‑payment; sends requests to appropriate associate to process cancellation of insurance for non‑payment in compliance with cancellation guidelines Making recommendations to Billing Manager regarding account write‑offs Overseeing follow‑through efforts on collections resulting from audits Monitoring and analyzing receivables reports As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software Making positive contribution to customer satisfaction and constantly strides to improve service to the customer Communicating in a positive manner to contribute to a cohesive, pleasant work environment Protecting the confidentiality of all information Assisting in sending Escrow Billing Lenders for Renewals Assisting with Client & Billing Specialist large client requests as needed Assisting with deposits as needed And, basic qualifications for this role are: Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload. Strong working knowledge of Microsoft Office Suite Tech savvy with the ability to learn software systems Attention to detail and ability to multi‑task Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy Excellent written, verbal and interpersonal communication skills Experience in the insurance (or high compliance) industry is a plus NREIG is for everyone. We are proud to be an Equal Opportunity Employer. Diversity, equity, and inclusion NREIG is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Our people are the most valuable asset we have. The individual differences and life experiences that our employees incorporate into their work represent a significant part of our culture, reputation, and success as a company. We embrace and encourage our employees’ differences in a gender, sex, race, color, physical and mental ability, ethnicity, national origin, language, sexual orientation, gender identity or expression, religion, political affiliation, family or marital status, socio‑economic status, and other characteristics that make our employees unique. We are an equal opportunity employer and discrimination of any type will not be tolerated. We care about our team We know that your success and well‑being go way beyond what you do at work. Our benefits are designed to make it easy for you to take care of yourself now, and in the future. A career at NREIG offers: Affordable and comprehensive health benefits Competitive salary with opportunities for advancement HSA and FSA with contribution matching 401K plan with contribution matching Paid time off, including holidays and volunteer hours Parental leave Hybrid work environment with flexible work schedules Internal development and training programs Continuing education opportunities Recognition Program Engaging, challenging, and supportive team atmosphere E-Verify At NREIG, we comply with federal law by verifying employment eligibility. NREIG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr