Telecommunications Specialist

Job Title

Receive incoming emergency 911 calls and dispatch appropriate emergency equipment and personnel. Input information into the computer and perform research as requested. Monitor radio channels. Provide accurate and appropriate information as needed.

Principal Duties and Responsibilities

This information is intended to be descriptive of the principle duties and responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

1. Receive and process emergency 911 calls by answering incoming calls, gathering information, dispatching appropriate emergency equipment and personnel, and remain on the line as necessary to offer appropriate responses and information. Provide accurate and appropriate information as needed.
2. Input information into the computer by logging all radio traffic and calls for service and generating short reports.
3. Perform research by using TLETS and other computers to retrieve information requested by officers.
4. Perform other duties as may be assigned.

Minimum Qualifications, Experience, and Abilities:

• Possession of a High School Diploma or equivalent.
• Possession of a valid Texas Class C driver's license.
• Possession of a valid TCIC/NCIC Certification, or obtain within six months of date of hire.
• Possession of a valid TLETS/NLETS Communication Certification, or obtain within one year of date of hire.
• One-year experience as a police/fire/EMS dispatcher, communications specialist, or any comparable position preferred.
• Type a minimum of 50 words per minute.
• Computer and related software, TLETS computer, radio equipment, telephone, fax, copier, printer.
• Ability to work calmly in stressful situations.
• Ability to give and receive messages via telecommunications equipment clearly and effectively, and use sound judgment.
• Ability to obtain required certification.
• Ability to work assigned shift, including nights, weekends and holidays.
• Ability to maintain regular and predictable attendance

Physical and Environmental Conditions

Duties are generally performed in an office setting. Some light work requiring occasional lifting objects up to 20 pounds to move object. Must be able to sit for long periods of time. Work may also require stooping, kneeling, crouching, bending, standing, walking, pushing, and pulling.

Benefits

At the City of Kerrville, we are proud to offer each eligible employee a competitive total compensation package. To maintain our competitiveness, market analysis' are completed regularly to compare employee pay with market rates and make adjustments when needed and when our budget allows. Full time employees are eligible for the following employee benefits:

• Medical: With budget approval, the City contributes 100% of the cost for employee only coverage and contributes a portion of the cost of dependent coverage.
• Dental: With budget approval, the City contributes 100% of the cost for employee only coverage and contributes a portion of the cost of dependent coverage.
• Vision: The employee pays 100% of the cost.
• Life and Accidental Death & Dismemberment (AD&D) Coverage: With budget approval, this is a City paid benefit for employee only coverage. Terms apply.
• Long Term Disability Insurance: With budget approval, this is a City paid benefit for employee only coverage. Terms apply.
• Longevity: With budget approval, employees earn $4.00 per month for each complete full month of continuous service. The employee must complete one full year of employment to be eligible. Maximum benefit is $1,200 annually.
• Voluntary Life Insurance: The employee may elect up to five times their base annual salary with a maximum of $250,000. Coverage for spouse and dependent children is also available for purchase. Terms apply.
• Voluntary AD&D: The employee may elect up to ten times their base annual salary with a maximum of $500,000. Terms apply.
• Voluntary Short-Term Disability: The employee may elect up to 60% of their base weekly salary with a maximum weekly benefit of $1,000. Terms apply.
• Texas Municipal Retirement System (TMRS): This mandatory retirement plan requires each employee to contribute 7% of their gross salary to the plan and the City matches contributions 2 to 1. An employee becomes eligible to retire with 20 years of service or with five years of service at a minimum of age 60.
• Optional Deferred Compensation: The employee may contribute to a 457 plan through Mission Square Retirement.
• Social Security: Current rate is 6.2% for both employee and employer
• Medicare: Current rate is 1.45% for both employee and employer.
• Vacation – 12 days annually during first five years of employment (accrued monthly)
• Sick Leave – 12 days per calendar year (accrued monthly)
• Holidays – 14 holidays plus two floating day