Director of Health Systems Operations

Who We Are

Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure their equipment is available and ready when and where it is needed. Our teams partner with healthcare providers to support patient care through equipment management, clinical engineering and on‑site service solutions.

As a Director of Health Systems, you will provide strategic direction, leadership and operational management for 360 business across designated and/or multiple sites. You will lead teams and customer partnerships while driving the financial, operational and service objectives established in the overall business plan.

What You Will Do in This Role?

• Provide leadership, planning and direction to on‑site service programs to ensure operating and financial goals are achieved.
• Effectively manage and maintain customer relationships, seeking to understand customer needs and provide solutions that promote revenue growth, cost containment and expansion of services.
• Manage medical equipment inventory and par levels effectively.
• Provide strategic direction and vision for the team.
• Lead, motivate and develop team members to perform and execute at their highest level.
• Establish short‑ and long‑term goals and hold yourself and the team accountable for timely completion of assignments and achievement of expected results.
• Recruit, train and develop employees through cross‑training, lateral training, continuous improvement opportunities, ongoing feedback and focused action steps.
• Perform assessment evaluations to force rank team members and provide stretch assignments to employees identified as high potential.
• Coach team members to understand their role in executing business strategy and practices.
• Build credibility and trust with hospital administration, clinicians and staff while creating positive customer experiences.
• Partner with site manager(s), Account Executives and Divisional Directors during customer meetings.
• Identify and resolve customer and staff concerns, discrepancies and disagreements using effective conflict resolution skills.
• Maintain awareness of costs and identify and implement opportunities to improve operational efficiency.
• Communicate performance results, business plans and resource needs effectively to senior management.
• Apply in‑depth knowledge of medical equipment, including equipment names, appearance and accessory lists, and conduct equipment training for company and customer staff.
• Lead and support continuous improvement initiatives.
• Balance internal and external priorities ranging from day‑to‑day problem solving to long‑term strategic planning.
• Maintain a proactive approach to safety, health and quality in compliance with company, governmental and customer policies and regulations.
• Comply with patient privacy laws in all matters.
• Maintain and project confidence, enthusiasm and a professional image while demonstrating strong communication, facilitation, analytical and problem‑solving skills.
• Perform other assigned duties.

What You Will Need for This Role?

• Bachelor's degree related to business administration, engineering, health care or related field.
• Master's degree preferred.
• 10 years of supervision/management experience and customer excellence experience.
• Multi‑unit management experience preferred.
• Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment, supply chain management and biomedical engineering.
• Business and financial management expertise to assist with contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.
• Profit and Loss (P&L) statement and budget management experience.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willingness to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off‑hours as required.
• Valid driver's license.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities.

Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Agiliti offers a robust suite of benefits for regular, full‑time, non‑union employees including:

• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Primary Job Location: Alameda Health System

Additional Locations (if applicable):

Job Title: Director of Health Systems Operations

Company: Agiliti

Location City: Oakland

Location State: California

Pay Range for All Locations Listed: $185,575.50 - $296,834.63

This range represents the low and high ends of the Agiliti pay range for this position.

This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors.

Dependent on the position offered, short‑term and/or long‑term incentives may be provided as part of the compensation.

The following link provides important notices regarding employment at Agiliti

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient‑ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. The following link provides important notices regarding employment at Agiliti