Quality Assurance Manager - Large Resort

Job Description

Job Description

Quality Assurance Manager

Company: One Source Housekeeping Solutions
Location: Phoenix, Arizona
Salary: $60,000 annually

Position Summary

 

Key Responsibilities

• Manage the daily cleaning and maintenance of resort public areas, including lobbies, hallways, restrooms, meeting spaces, restaurants, entrances, offices, and employee areas.

• Lead, train, schedule, and develop public area supervisors and attendants.

• Conduct routine inspections to ensure all areas meet company and resort cleanliness standards.

• Assign daily workloads and adjust staffing based on occupancy, events, and operational needs.

• Monitor attendance, productivity, labor hours, and department performance.

• Coordinate special cleaning projects, including carpet care, floor care, pressure washing, and deep cleaning.

• Maintain appropriate inventory levels for cleaning supplies, chemicals, and equipment.

• Ensure equipment is properly used, maintained, and stored.

• Partner with resort leadership and other departments to address guest concerns and operational needs.

• Respond quickly and professionally to cleanliness concerns and service requests.

• Ensure all safety procedures, chemical-handling requirements, and company policies are followed.

• Assist with hiring, onboarding, training, coaching, and performance management.

• Complete required reports, inspections, and documentation accurately and on time.

Qualifications

• Previous housekeeping or public areas management experience in a large hotel or resort environment is required.

• Strong leadership, communication, and organizational skills.

• Experience managing large teams and multiple shifts.

• Knowledge of commercial cleaning equipment, floor care, carpet care, and cleaning chemicals.

• Ability to manage labor, schedules, inventory, and department priorities.

• Strong attention to detail and commitment to high cleanliness standards.

• Ability to work independently and make sound operational decisions.

• Must be able to communicate effectively with team members, resort leadership, and guests.

• Bilingual English and Spanish is preferred.

• Must be able to work a flexible schedule, including weekends, holidays, early mornings, and evenings as required.

• Must be able to work outside in the elements for the majority of time. 
• Must be able to stand and walk outside in the elements for the majority of time.

Benefits

• Medical insurance

• Dental insurance

• 401(k)

• UNLIMITED Paid time off

• Professional development and growth opportunities

One Source Housekeeping Solutions is an E-Verify employer.