AVP, Claims Quality Assurance & Performance Management
$136.99k - $167.28kFarm Family
- # AVP, Claims Quality Assurance & Performance ManagementApplylocations: US NE - Omaha: US MO - Springfield: US NY - Albanytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R2052023**Company**Farm FamilyFarm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.**Job Description****Business Title(s):** AVP, Claims Quality Assurance & Performance Management**Employment Type:** Full-Time**FLSA Status:** Exempt**Location:** In-Office | **Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.****Summary:**Clearbrook is looking to align the Quality Assurance function across both Argo and Farm Family, while keeping the function aligned with the individual lines of business underwritten by each business. The Quality Assurance function is referred to as Quality Improvement in Farm Family currently.The AVP, Claims Quality Assurance & Performance Management is responsible for leading the design, implementation, and ongoing evolution of Farm Family’s claims QA program. The role reports to the Clearbrook QA Lead, with a dotted-line to the Chief Claims Officer, Farm Family at the enterprise level. The AVP will work closely with Farm Family and Clearbrook senior leadership to align Farm Family’s QA program with other Clearbrook entities while positioning Farm Family as a leading example of data-driven claims QA. The role’s core function is claims quality assurance, including file audit methodology, claim handling evaluation, scoring, governance, feedback, and corrective action. In addition, the role will expand QA output into a broader claims performance management capability by linking QA findings to Guidewire data, KPI trends, process assessment analytics, adjuster and manager performance evaluation, and senior leadership reporting across Farm Family’s claims organization. We are looking to fill this role in either our Albany, Omaha, or Springfield office. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.**Essential Responsibilities:*** ***Manage a team of Quality Assurance professionals (currently referred to as the Quality Improvement team) to administer the Quality Assurance Program at Farm Family.*** This involves: + Create and maintain a positive working relationship with all direct reports, peers, and other department managers to ensure the Quality Assurance Team adds value and meets or exceeds the needs of internal stakeholders and are compliant with set expectations. + Support the Quality Assurance selection process to retain Quality Assurance professionals that consistently demonstrate exceptional customer service and appropriate technical expertise, maturity and a professional commitment to excellence. + Conduct Development Reviews and engage direct reports in developmental and skill building opportunities. + Train and mentor staff. + Act as a role model demonstrating belief in, and commitment to, the aspiration values of Clearbrook, continuing to build and lead a value-based organization committed to long-term success.* ***QA Strategy, Governance & Compliance*** + Partner with the Farm Family’s Chief Claims Officer and Clearbrook enterprise QA leadership to align Farm Family’s QA program with enterprise standards. + Design and implement QA audit methodology, scoring models, and sampling strategies. + Evaluate claim handling quality, including coverage, reserving, documentation, and claim strategy. + Develop structured feedback loops to claims handlers and leadership. + Ensure QA supports compliance, governance, and audit readiness requirements.* ***Claims Performance Intelligence & Analytics*** + Partner with leadership to define and align claims KPIs. + Build reporting and analytics that use QA results as the foundation for evaluating claim quality, operational effectiveness, and KPI performance. + Serve as a key claims performance intelligence link for senior leadership by connecting QA audit results, claims data, KPI reporting, and process assessment findings. + Translate audit findings into training, process improvements, performance actions, and leadership decision-making support. + Deliver executive-level reporting on claim quality, claim adjuster performance, operational trends, and overall Farm Family business performance indicators.* ***Operational Excellence, Technology & Continuous Improvement*** + Oversee Guidewire system utilization audits and data integrity assessments. + Identify operational inefficiencies and recommend corrective actions. + Lead integration of AI-enabled QA tools and automation solutions. + Drive continuous improvement through enhanced audit processes, technology-enabled insights, and operational effectiveness initiatives.**Qualifications / Experience Required:*** A specialized knowledge of managing Quality Assurance programs typically achieved through: + Bachelor’s degree required; JD, advanced degree, CPCU, AIC, SCLA, Six Sigma/Lean, PMP, Prosci, Guidewire certification, or similar insurance, claims, audit, process improvement, project management, or change management credential preferred. + 7 years of progressive P&C claims experience, with strong technical claim handling, coverage, reserving, litigation management, and claim strategy expertise. Prior leadership experience building, rebuilding, or materially enhancing a claims quality assurance, claim file audit, or claims performance management program* Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Farm Family and our customers’ ability to be profitable).* Recognized as a leader within the organization that provides advice and guidance to others.* A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team* Ability to establish mentoring relationships with key employees and participates in the development of succession and training plans for critical positions.* Ability to identify and resolve conflicts in a timely, objective manner, using sound judgment to reach a solution.* Strong focus on selection – determined to have the right people who do the best job.* Demonstrated ability to translate QA findings into measurable claim quality improvements, operational changes, training priorities, and performance management actions* Strong understanding of claims KPIs, audit scoring models, sampling methodologies, performance analytics, and executive-level claims reporting* Significant experience with Guidewire ClaimsCenter, including system utilization, data integrity, claim documentation standards, and reporting requirements* Proven ability to use data-driven insights to evaluate claim adjuster performance and identify broader claim operational and business performance trends* Experience developing structured feedback loops to LOB leaders, claims management, and claim handlers to ensure QA findings result in timely corrective action and sustained improvement* Experience developing and presenting training materials based on QA audit results, claim handling trends, system utilization gaps, and identified performance opportunities* Experience partnering with senior claims leadership, LOB leaders, business leaders, compliance, operations, IT/data teams, and training resources to implement enterprise-wide improvements* Strong change management skills, including the ability to reestablish governance, drive adoption, influence stakeholders, and improve consistency across claim teams* Excellent written and verbal communication skills, including the ability to prepare clear executive summaries, dashboards, findings reports, and leadership presentations,* A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: + Finding a way to achieve success through adversity. + Being solution (not problem) focused + Thinking with a global mindset first.* Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.* Must work independently and demonstrate the ability to exercise sound judgment.* Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.* Proficient in MS Office Suite and other business-related software.* The ability to read and write English fluently is required.* Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for generous benefits package.* Albany Pay Range: $136,986 - $167,280**About Working in Claims at Farm Family*** Farm Family does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.* Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.* We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.* Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.* We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. ***PLEASE NOTE:***Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io.**Benefits and Compensation**We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
- J-18808-Ljbffr Farm Family
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the AVP, Claims Quality Assurance & Performance Management in Albany, NY vacancy
- Argo Group is seeking an AVP to lead its claims quality assurance and performance management. This role designs and evolves the QA program, linking audit results to KPI trends and executive reporting, while guiding improvements across the claims organization. Based in-office...PerformanceClaimsWork at office
- Argo Group is seeking an AVP, Claims Quality Assurance & Performance Management to lead the reestablishment and evolution of its QA program, aligning with enterprise standards and driving data-driven insights across claims operations. The role reports to senior leadership...PerformanceClaims
- Farm Family is seeking an AVP, Claims Quality Assurance & Performance Management to lead the design, implementation, and evolution of the claims QA program. The role reports to the Clearbrook QA Lead with a dotted line to the Chief Claims Officer, Farm Family, and sits...PerformanceClaimsWork at office
$25 per hour
Claims Audit Specialist_Quality Assurance Troy, NY, USA Job Description Posted Wednesday, August 19, 2026 at 4:... ...nation's leading administrators of managed vision care, serving over 35 million... ...will lead quality reviewsofwork performed within Operations in accordance with...PerformanceClaimsHourly payWork at officeLocal areaFlexible hours$132.8k - $219.1k
...it. Job Category Claim Compensation... ...are also eligible for performance-based cash incentive awards... ...Best Practices. Provide quality claim handling and... ...in indemnity & expense management. Promptly manage claims... ...and legal expenses, to assure effective resolution and...PerformanceClaimsLocal areaTravelers Insurance
Albany, NY23 hours ago$75k - $115k
...Description The Product Manager Iis responsible forthe growth... ...proposed solutions to Director/AVP of Product. ~ Works... ...marketing, underwriting and claims to make recommendations on all... ...insight, market share and performance within a region or line of business...PerformanceClaimsWork at officeLocal areaFlexible hoursArgonaut Management Services, Inc
Albany, NY2 days ago- ...Must have Certification in Quality Assurance (QA) Must have Bachelor’s degree... ..., test reports, and defect management using industry-standard... ...36 Months experience with Performance and stress testing using performance... ...testing insurance claiming or case management applications...Performance
Tech Mirrors
Albany, NY1 day ago $94.96k - $147.18k
...Albany, NY 12208 Full time 70789 Department/Unit: Quality Management Work Shift: Day (United States of America) Salary Range... ...requires analysis, collection, reporting and use of performance improvement material and techniques. This is accomplished through...PerformanceFull timeWork experience placementWork at officeShift workAlbany Medical Center
Albany, NY1 day ago- ...to effectively utilize team resources • Expert in cGMP, USP, EP and FDA regulations Responsibilities: 1. Manage the Quality Control Team Performance of analytical testing for various samples and incoming, in process and final products 2. Ensure that the analytical...PerformanceTemporary work
AllSTEM Connections
Rensselaer, NY2 days ago $94.96k - $147.18k
...Job Overview Department/Unit: Quality Management Work Shift: Day (United States of America) Salary Range: $94,957.00 - $147,183.00 Position... ...clinical registries, leads or participates in performance improvement initiatives, and assists departmental managers...PerformanceFull timeWork at officeShift work100 Albany Med Health System
Albany, NY2 days ago$60.22k - $71.68k
...Overview The Assistant Director of Quality Improvement is responsible for the oversight, management, and implementation of the agency’s quality assurance plans and programs. This role... ...programs, individual care, clinical performance, and records. Analyze trends, track...PerformanceLocal area$79.76k - $100.37k
...problems pertaining to system testing and quality assurance processes in imaginative and practical... ...a competitive compensation package, performance-based incentives, and a comprehensive... ..., how we lead and how we succeed. #J-18808-Ljbffr Argonaut Management Services, IncPerformanceWork at officeLocal areaFlexible hours$88k - $110.3k
...Job Description Supervisor, Quality Control - Onsite position in Rensselaer, NY - Nights... ...-day functions of their department, and manage a team of Quality Control Chemists. This... ...of normal business hours as needed. To perform this job successfully, an individual must...PerformanceContract workWork at officeNight shiftcuriate.co
Rensselaer, NY3 days ago$172.2k - $286.9k
...people with serious diseases. We are seeking a Director, Quality Assurance to provide the quality support and oversight for drug... ...into departmental objectivesBuilds and maintains a high performing team of managers, providing effective alignment and communication with functional...PerformanceFull timeFor contractorsMonday to Friday- ...ll help shape how communities manage water for generations to come... ...scope, schedule, and budget performance. As part of the Water Business... ...continuous improvement and quality into the project controls practice... ...Management, Cost Estimating, Claims and Forensic Analysis, and...PerformanceClaimsContract workTemporary work
- ...shape how communities manage water for generations... ...direction, coordination, and quality of work for HDR’ s... ..., problem solving, claims management and staff mentoring... .... Drive quality assurance and control processes... ....Monitor company-wide performance within business class...PerformanceClaimsLocal area
- ...providing exceptional patient care is our first priority. The Quality Assurance Coordinator plays a vital role in the patient care processes... ...known for. You’ll oversee medical records audits, oversee performance improvement, create plans of treatment, and assist with accreditation...PerformanceTemporary work
$60.22k - $71.68k
...looking for an Assistant Director of Quality Improvement to join our agency.... ...is responsible for oversight of management and implementation of agency quality assurance plans and programs. This... ...individual care, program and clinical performance, and individual records. Work...PerformanceSecond jobLocal area- ...any Industrial, Manufacturing, and Waste management space. We design and manufacture... ...experience in designing, optimizing and performance engineering; for several mid - large wireless... ...a complete Java-based OUF Online Claiming System. Consequently, the services listed...PerformanceClaims
- Hartmann Young is seeking an experienced Quality Operations Manager to own quality oversight across API manufacturing within a GMP environment... ...with Manufacturing, QC, and cross-functional teams to improve release performance and quality #J-18808-Ljbffr Hartmann YoungPerformanceRelocation
- ...leading the organization’s benefit configuration and claims platform operations, ensuring scalability and quality while aligning with organizational strategies.... .... A comprehensive benefits package and a performance-based bonus structure are offered. #J-18808-Ljbffr...PerformanceClaimsFlexible hours
$25 - $29 per hour
...Responsible for assigned team's performance, workflow and timeline... ...control reports to ensure overall quality and performance of the... ...Bankruptcy Department • Work with management on several projects and... ...Motion for Reliefs, Proof of Claims, Transfer of Claims, Reaffirmations...PerformanceClaimsExtra incomeWork experience placementWork from homeCarrington
Albany, NY2 days ago- ...systems. Our name stands for quality, environmental consciousness,... ...of the Position: The Program Manager (PM) is responsible for end‑to... ..., and sustained production performance, ensuring alignment with Magna... ...Production phase, including claims management, change execution,...PerformanceClaimsContract work
Magna International
Albany, NY2 days ago - ...small molecule pharmaceutical manufacturing to appoint a Quality Operations Manager . This is an excellent opportunity for an experienced GMP... ...operational teams to improve Right First Time and release performance metrics. Lead quality walkthroughs, identify improvement...PerformanceContract workRelocation
$137.5k - $164.93k
...Assistant Vice President, Inland Marine Claims, Argo Group At Argo Group, we invite... ...oversight of short-term planning, claims performance, and process optimization, this position... ...expectations. Champion strong claims management principles, setting and achieving performance...PerformanceClaimsTemporary workFor contractorsLocal areaArgo Group
Albany, NY23 hours ago- Project Manager - MechanicalPosition OverviewWe are seeking an experienced... ...scope, schedule, budget, quality and safety for projects that... ...and schedules; track performance and implement corrective actions... ...processes.Manage change orders, claims and contract administration;...PerformanceClaimsContract workFor subcontractorWork at officeLocal area
$92.2k - $176k
...medicines for people with serious diseases. We are seeking a Manager to join our Quality Assurance (QA) on the floor team. This operational position is... ..., assembly, labeling, and packaging operations performed at Regeneron’s internal Fill/Finish facility. When...PerformanceMonday to FridayShift workRegeneron
East Greenbush, NY3 days ago- ...Employee Benefits Operations Manager The Employee Benefits Operations Manager oversees... ...to resolve complex service, billing, or claims issues with insurance carriers.... ...oversee benefits administration platforms. Performance Tracking: Establish and report on key performance...PerformanceClaimsWork at office
Pioneer Corporation
Albany, NY1 day ago - Argonaut Management Services, Inc is looking for an Assistant Vice President for Inland Marine Claims based in Albany, NY. In this pivotal role, you will manage complex claims and lead a team of claims professionals, enhancing operational excellence and driving optimal...Claims
- ...supervision, workflow execution, quality control, and contract... ...ll Do Lead, mentor, guide and manage an on‑site team of approximately... ...operations supporting Title I claims, premiums, and mail... ...staffing coverage, backlogs, and performance risks. Serve as the primary liaison...PerformanceClaimsContract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to AVP, Claims Quality Assurance & Performance Management. Be the first to apply!
