ServiceNow Developer Senior

Servicenow Developer Senior

This is a senior-level opportunity to design, develop, and enhance enterprise ServiceNow solutions in a fully remote environment. You will play a key role in expanding platform capabilities, automating workflows, and improving IT service delivery. The position combines hands-on development with solution design, platform governance, and stakeholder collaboration. You will work across ITSM, CMDB, integrations, Service Catalog, and custom application development. Your expertise will help translate complex business requirements into scalable, secure, and upgrade-safe solutions. The role also provides opportunities to mentor colleagues, improve delivery methodologies, and influence technical direction. You will contribute to high-impact technology initiatives while continuing to grow your expertise in the ServiceNow ecosystem.

Accountabilities:

• Design, configure, develop, and enhance ServiceNow solutions, with a focus on ITSM workflows, state models, assignment rules, user interfaces, and automation.
• Build advanced automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and related platform capabilities.
• Maintain and customize Service Catalog items, record producers, Service Portal components, and other self-service capabilities.
• Manage CMDB architecture, CI class structures, relationship mappings, data reconciliation rules, IRE configurations, and transform maps to maintain accurate configuration data.
• Design and develop upgrade-safe custom applications using ServiceNow Studio and Application Engine, applying appropriate application scoping and access controls.
• Develop, configure, and troubleshoot REST and SOAP integrations, IntegrationHub spokes, and MID Server configurations connecting ServiceNow with third-party platforms.
• Collaborate with Product Owners, Process Managers, architects, and cross-functional stakeholders in Agile/Scrum environments to translate business requirements into effective technical solutions.
• Support platform upgrades, instance cloning, Automated Test Framework execution, troubleshooting, and ongoing platform maintenance.
• Estimate development effort, contribute to prioritization, and help ensure reliable delivery against customer and business expectations.
• Produce technical documentation, solution designs, proposals, and other materials while supporting platform governance and continuous improvement.
• Mentor and support team members, facilitate Scrum ceremonies and demos, and contribute to talent development and knowledge sharing.
• Stay current with ServiceNow capabilities and identify opportunities to improve platform functionality, methodologies, automation, and operational outcomes.

Requirements

• 3+ years of related professional experience in ServiceNow development, software engineering, or a comparable technical discipline.
• Technical training, relevant certification, or a degree in a related field.
• ServiceNow Certified System Administrator certification is required.
• Strong functional and technical expertise across Incident, Change, and Problem Management modules.
• Demonstrated experience with CMDB architecture, scoped application development, and ServiceNow platform configuration.
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, REST, and SOAP.
• Hands-on experience with IntegrationHub and MID Server administration.
• Solid understanding of ITIL processes, software development life cycle practices, and Agile/Scrum methodologies.
• Experience gathering requirements, creating technical designs, troubleshooting complex issues, and translating business needs into scalable solutions.
• Strong problem-solving abilities and the capacity to work independently as well as collaboratively.
• Clear, authoritative communication skills with the ability to influence technical and business stakeholders at different levels.
• Experience leading Agile ceremonies, Scrum demonstrations, collaborative working sessions, or similar team activities.
• Proven ability to mentor colleagues, support team development, identify process gaps, and drive methodology improvements.
• Strong customer focus, organizational skills, and the ability to manage delivery expectations while maintaining high-quality outcomes.
• Creative and analytical approach to developing innovative technical solutions.
• Must be legally authorized to work in the United States and able to pass a background check required to obtain a position of Public Trust.
• Willingness to work remotely with less than 10% travel as required.

Benefits

• Competitive annual salary range of $106,250–$143,750, depending on experience, geographic location, and applicable contractual requirements.
• Full-time, fully remote work arrangement.
• Full-flex work week designed to support work-life balance and personal priorities.
• Medical plan options, including options with Health Savings Accounts.
• Dental and vision coverage.
• 401(k) plan with company matching and pre-tax/post-tax contribution options.
• Paid time off, including vacation, sick, personal, and holiday leave.
• Typically 15 days of paid leave per calendar year for new employees, plus 10 paid holidays, prorated based on hire date.
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
• Paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability coverage, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel insurance.
• AI-powered career development resources and internal mobility support.
• Wellness programs and a supportive, innovation-focused workplace culture.
• Opportunities to grow technical expertise, mentor others, and contribute to meaningful enterprise technology initiatives.
• Security clearance sponsorship through the Public Trust background-check process; no existing clearance is required.