Resident Services Specialist

Primary Function : Provide one on one support to the residents of Far Rockaway who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Salary Range: $55,000 to $60,000 - salary is commensurate with education, training, experience, program size and location

Duties and Responsibilities

• Attend Case Conference Meetings with supervisor to review case files.
• Meet with client’s one on one to: pre-screen, assess, conduct intake, service plan, then goals in order to accomplish outcomes required clients.
• Support clients who may need assistance with rent arrears, by applying for one shot deals or other federal emergency funds.
• Assist residents with preparation of recertification packages & supporting documentation.
• Attend Community Resources Division Meetings, All Staff Meetings.
• Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
• Participate in monthly: Community Planning Board and Local Precinct Council Meetings.
• Meet monthly with Property Management in order to ensure both organizations are working as a team to resolve resident concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other activities.
• Provides direct services’ to children and families through counseling and referrals. Develop service plans.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other duties deemed necessary by Director or Deputy Executive Director of Community & Economic Empowerment.

Qualifications :

• Minimum Associates in human service, sociology, psychology, or related field or two years or more experience
• Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• A Bachelor’s degree preferred
• Bilingual Spanish required

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.