Senior CX & Retention Leader - VIP Personalization
Away Travel Limited
Away is seeking a Senior Manager, Customer Experience & Retention to lead the CX team in NYC and translate customer sentiment into high-impact retention strategies across the journey. You will bridge data and creative execution while scaling signature programs like Surprise & Delight and VIP personalization. You will own VoC, map critical touchpoints, and drive data-driven CX improvements. This role anchors CRM, clienteling, and retention to strengthen brand loyalty across channels. #J-18808-Ljbffr Away Travel Limited
Vacancy posted 2 days ago
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