Data Operations Engineer

About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don’t just communicate – they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Role Overview We are looking for a Product Operations Engineer to act as the operational backbone of our product organization. You will work directly with the CTO and Head of Product as a high‑output technical contributor who loves discipline, structure, and execution. At HappyRobot, you sit at the intersection of Product Engineering, Deployments, Go‑To‑Market, and Operations, ensuring these teams are not just co‑existing but synchronized. You will be a generalist execution machine commissioned to solve the most important problems blocking our velocity – whether that means refining data pipelines, structuring pricing models, or managing complex deployment logistics. Key Responsibilities Bridge to Deployments: act as the primary link between the Product Engineering team and the Deployment team, enabling new features, overseeing technical feedback from the field, and guaranteeing successful releases. GTM & Commercial Enablement: Partner with GTM to drive technical enablement, support Product‑Led Sales motions, and refine feature pricing structures, ensuring the commercial side understands the technical reality and value of what we ship. Metrics & Measurement: Work alongside Engineering and Strategy & Ops to define and track product and company metrics, getting hands‑dirty with raw data to optimize for the right outcomes. Data Labeling Operations: Own the coordination of in‑house labelers and external agencies to ensure high‑quality training data throughput across voice, reasoning, and coding agents. Who You Are A Technical Operator: You possess a rare mix of technical literacy (APIs, data structures, engineering constraints) and operational rigor, fixing broken processes rather than just identifying them. A Cross‑Functional Translator: You speak the language of engineers, salespeople, and operations managers, aligning distinct teams toward a single objective. Disciplined & Systems‑Oriented: You find satisfaction in order, creating documentation, dashboards, and automation that prevent future fires. Driven by Impact: You are a fixer who jumps into spreadsheets, code editors, or strategy meetings to solve the problem at hand. Requirements 3+ years of experience in a technical or operations‑heavy role (Product Operations, Solutions Engineering, Technology Strategy Consulting, Technical Program Management, or Forward Deployed Engineering). Strong analytical & technical aptitude – solving problems with technology. Experience working in a multi‑stakeholder environment, specifically interfacing between Engineering and Commercial/Field teams. Ability to balance “big picture” strategic work (pricing, analysis) with “in the weeds” execution (data labeling coordination for RLHF, deployment coordination). Why join us? Opportunity to work at a high‑growth AI startup backed by top investors. Rapidly growing and backed by a16z, Y Combinator, and Base10. Ownership & Autonomy – Take full ownership of projects and ship fast. Top‑Tier Compensation – Competitive salary + equity in a high‑growth startup. Comprehensive Benefits – Healthcare, dental, vision coverage. Work With the Best – Join a world‑class team of engineers and builders. By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through View email address on click.appcast.io subject to the GDPR. For more information, visit #J-18808-Ljbffr