Call Center Representative

Call Center AssociateThe Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.We are searching for a full-time Call Center Associate to join our busy practice.Job PurposeThis position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience.Duties and ResponsibilitiesAnswer telephone using a pleasant, genuine and caring voiceCompetently answer patient questionsCompile patients' entire demographic information into computer system correctly.Enter insurance information in the computer system correctlyUsing the company practice management system, schedule patient appointmentsUsing the company practice management system, record telephone contacts with patientsAnswers inquiries by clarifying desired information by researching, locating and providing information.Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutionsEnhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishmentsPreferred experienceHealthcare call center experience strongly preferredOptometry/ophthalmology experience preferredPatient Access / registration experience a plusFamiliarity with insurance verification strongly preferredHourly range based on experience: $18.22 - $22.98