Office Representative

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Join a Team That Values Great Customer Service

Are you friendly, organized, and enjoy helping people? Do you like being the person customers can count on when they have questions or need assistance?

Amy Chmielewski Agency in Becker, MN is looking for a customer service-focused Office Representative to join our team. This is a great opportunity for someone who enjoys working with people, building relationships, and being part of a supportive office environment.

Insurance experience is not required. We're open to entry-level candidates who are dependable, personable, eager to learn, and excited about building a career in a professional office setting.

What You'll Do
As an Office Representative, you'll help support the day-to-day operations of the agency while providing a positive experience for our customers.

Your responsibilities may include:

• Welcome and assist customers by phone, email, and in person.
• Answer customer questions and provide friendly, professional service.
• Assist customers with policy questions, account updates, billing inquiries, and service requests.
• Establish and maintain positive relationships with customers.
• Follow up with customers as needed to make sure their questions and concerns are addressed.
• Help customers navigate their insurance needs and connect them with the appropriate team member when necessary.
• Maintain accurate customer records and documentation.
• Schedule appointments and assist with office coordination.
• Learn insurance products, agency procedures, and computer systems.
• Work closely with the agency team to ensure customers receive excellent service.

We're looking for someone who is:

• Friendly, personable, and professional.
• Comfortable communicating with customers over the phone and in person.
• A strong listener with excellent communication skills.
• Organized and detail-oriented.
• Dependable and committed to providing great service.
• A proactive problem-solver who takes initiative.
• Comfortable learning new computer systems and technology.
• Able to manage multiple tasks while staying organized.
• A positive team player who enjoys working with others.
• Eager to learn and grow professionally.

Previous experience in customer service, retail, hospitality, banking, office administration, or another people-focused role is a plus, but we're open to the right entry-level candidate.

No insurance experience is required , and an insurance license is not required to apply.

Why Join Amy Chmielewski Agency?

• Supportive and welcoming team environment.
• Opportunity to learn about the insurance industry.
• Training and guidance to help you succeed.
• Develop valuable customer service and professional skills.
• Opportunity for long-term career growth.
• Make a difference by helping customers with their insurance needs.
• Work with a local agency that values relationships and exceptional service.

If you're a people person who enjoys helping others, takes pride in doing things right, and wants to join a team where you can learn and grow, we'd love to meet you.

Apply today and take the next step toward a rewarding career with Amy Chmielewski Agency in Becker, MN!