Customer Service Representative

Job Description

Job Description

Customer Service Representative (Entry Level)

Inside Sales | Wood-Ridge, NJ | Onsite

Salary: $55,000 – $60,000, based on experience
Schedule: Monday–Friday, 7:30 AM – 4:30 PM

The Opportunity

Join a growing inside sales team as the main point of contact for your customers. You'll keep orders on track from entry to delivery and grow your accounts through upselling and cross-selling. This role reports to the Director of Sales.

What You'll Do

• Answer customer calls and emails, resolve issues, and deliver a high level of service
• Enter and process orders accurately, from placement through delivery
• Upsell and cross-sell to existing accounts, identify sales opportunities, generate leads, and introduce new products
• Build lasting client relationships through consistent communication and follow-up
• Coordinate with warehouse and operations teams to stage orders, manage inventory needs, and ensure on-time deliveries
• Notify customers of pricing changes and delivery issues
• Maintain accurate customer records and share daily updates with the sales team
• Attend daily product meetings, monthly sales meetings, and supplier trainings

What You Bring

• Internship or hands-on experience in customer service, call center, or inside sales with heavy call volume
• Upselling or cross-selling experience (highly desired)
• Ability to manage multiple accounts and priorities
• Excellent communication skills and a natural relationship-building style
• Strong organizational skills and attention to detail
• Working knowledge of Microsoft Office (Outlook, Word, Excel); CRM and order management experience a plus
• Self-starter who thrives in a fast-paced, onsite environment

Who Should Apply

Food and beverage experience is preferred. Recent graduates with internship or heavy phone experience, and candidates from other industries with strong customer service backgrounds, are encouraged to apply.

Compensation & Benefits

• Base salary of $55,000 – $60,000
• Monthly and quarterly bonus eligibility once you're contributing to sales
• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discount