Business Operations & Strategy Manager

Scale exists to accelerate the development of AI applications. We believe that creating and harnessing the power of AI is both wildly ambitious and the most impactful opportunity we can be working on. To that end, we are looking for a very specific candidate for the Business Operations & Strategy team - a hard charging generalist that is obsessed with impact, deeply analytical, low ego, and ready to embrace the intensity required to achieve our goals. If you are an experienced operator who excels at solving hard problems while building strong teams and relationships, we want to hear from you!

The team

The Business Operations & Strategy team is a tight-knit group that drives mission-critical initiatives across the breadth of Scale, supporting product, engineering, sales, marketing, and core operations by providing planning, analytical, operational, and strategic support.


As Scale continues to rapidly grow, most of the problems we face have ambiguous causes and unknown solutions - we cannot pattern match our way to winning. The BizOps team dives deeply into Scale's biggest challenges on a project-basis, driving clarity and outcomes by breaking down the problem in a highly structured way. This means that every member of the BizOps team must be highly operational, ready to shift between strategic, cross-functional projects and rolling up our sleeves to run day-to-day operations; no job or task is too small.
You will:

• Take on Scale's difficult-but-ambiguous problems, breaking them down in a structured way and driving them to successful outcomes
• Dive deeply into our operations and data - you will become an expert on how Scale operates, and develop a deep understanding of the AI industry
• Build high trust relationships across the organization to partner with and influence outcomes beyond what you directly touch
• Have full ownership of your work and outcome - we support each other as a team, but you will have broad latitude to run autonomously as you get up to speed
• Partner with, influence, and support the Scale executive team as we tackle the most difficult decisions in the business
• Help incubate, seed, and scale new teams
• Design, manage, and iterate on the operational and analytical systems and processes that make Scale hum
• Eventually spin out to take on full ownership of a given role, team, or opportunity in Scale

Ideally you would have:

• The ability to run on your own, operating at the highest level in a rapidly changing industry during a period of hypergrowth
• A penchant for digging deeply into the data yourself, thinking from first principles, and iterating quickly to deliver results
• A strong orientation toward outcomes, and a history of being scrappy when it counts
• Low ego - you will be joining a team of truly exceptional generalist athletes, there is no room for ego
• An easygoing interpersonal style that you bring to bear in everything from deep technical conversations with engineers to polished executive level comms
• Proven ability to build high trust relationships with a wide range of people across the organization
• A history of developing lightweight processes and getting them adopted
• Experience in product or project management, taking projects from conception to launch
• Excellent qualitative and quantitative analytical skills

Nice to haves:

• 4+ years of experience in a highly strategic, analytical and operational role within a rapidly growing company
• 2+ years consulting (McKinsey, Bain, or BCG preferred), investment banking, private equity, or hedge fund experience
• Top MBA
• Experience with SQL or a willingness/aptitude to learn

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full-time position in the location of San Francisco is:

$176,000-$220,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.


We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.


PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.