Freelance Desktop Support Engineer

Sybex Support Services Inc.

Job Summary:

- Provide administration and support for SCCM (System Center Configuration Manager)
- Troubleshoot and resolve blue screen errors on user devices
- Offer technical support for video conference rooms
- Manage and resolve ServiceNow service requests and incident tickets
- Perform Active Directory user and access management tasks
- Ensure adherence to service level agreements (SLAs) and follow incident management processes
- Maintain and manage hardware and device inventory
- Support Mobile Device Management (MDM), including Microsoft Intune and Autopilot
- Perform hardware break/fix support for end-user devices
- Provide support and troubleshooting for network printers

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Vacancy posted 2 days ago

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