General Manager

Job Description

Job Description

Freshen up your career in Retail Leadership!

At Twice Daily, we are more than just gas and gummi bears. We are a meeting place for campers, construction workers, and career professionals. We are your party supply provider, biscuit baker, and coffee maker. We start your day off right and close your day out friendly. We are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.

Twice Daily is continuing to build out an amazing team of General Managers and we want you to be a part of it. We have been recognized as a top employer for the last 6 years in a row, so join us to keep the streak alive!

We are seeking customer service driven and dedicated team members interested in beginning or continuing a career in the Retail C-Store Industry. We have a diverse employee community, made up of full and part-time students, second jobbers, retirees, veterans, and persons with disabilities from a variety of backgrounds, religions, and ethnicities. To be a successful leader with us, you must be adaptable, accepting, and accountable.

Summary:

The General Manager’s primary role is to inspire greatness by serving as a coach who consistently helps team members be happy, engaged, fulfilled, and do great work!

As a General Manager, you will be responsible for leading the day-to-day store and financial operations of a multi-million dollar business. As with any leadership position, General Managers are expected to have relatively open availability to support the needs of the business and effectively serve our guests. You will receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for the first shift you have the tools necessary for success.

Our GM’s develop and deploy a mix of skill sets: marketing strategies, technology troubleshooting, financial analysis/reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

When You Work:

• Day Shift: 6 AM - 4 PM (1st Shift)
• Monday through Friday, with Weekend Availability Expected
• Expected 50 Hour Workweek
• Overtime Exempt Status

What We Need:

• High School Diploma or GED equivalent
• 3+ years of retail or hospitality industry experience
• 3+ years management experience directly supervising staff
• Any equivalent combination of education and experience
• Passion for guest service and excellent interpersonal skills
• Passion for career development in self and others
• 18+ years of age
• Sufficient visual ability to check identification and process credit cards
• Ability to lift up to 50 pounds (carrying cases of milk, etc.)
• Ability to work at any location within a 30-mile radius of your home

What’s Available for You:

• Weekly Pay
• Quarterly Bonus Potential
• 401K Matching
• Affordable Healthcare Insurance
• Paid Training
• Paid Time Off
• Healthy Meal Perks
• Fuel & Store Discounts
• Tuition Reimbursement
• Pet & Life Insurance Programs
• Aggressive Referral Bonus Program
• Internal Preference for Promotions
• Ongoing Career Development Training

Compensation Structure:

• Pay Range: $55,000 - $65,000 Base
• Base compensation for Twice Daily is based on many factors, such as experience, store location, and sales volume of store. This can result in a wide range of pay.
• Bonuses are paid out quarterly. The bonus pool is calculated based on store profit factors. The General Manager and Assistant Manager(s) both receive bonuses, with the General Manager receiving 60% of the bonus pool.

What You Will Be Doing:

• Helps ensure “best in class” service is extended to all guests.
• Takes a lead role in delivering the programs necessary to maximize the guest experience.
• Engages in educating the guest about the Tri Star offer.
• Provides leadership and direction to the store management team.
• Acts as a role model for all elements of the Tri Star Mission, Vision, and Core Values.
• Is responsible for the creation of the environment necessary to support the store culture.
• Attracts, recruits, interviews, and hires staff aligned with Tri Star’s culture and values.
• Trains, retains, motivates, and leads a capable store team.
• Provides daily coaching to individual staff on their roles in delivering the Tri Star store culture and values.
• Works with colleagues as a member of the team.
• Remains intimately knowledgeable of the Tri Star products/services/procedures.
• Works opposite hours as the Assistant Manager.
• Provides ongoing feedback to the District Manager based on guest experience and comments.
• Maintains adequate staffing levels to ensure compliance with the Tri Star standards of business readiness.
• Is responsible for the timely execution of the Tri Star marketing plan.
• Ensures all products are produced, merchandised, and maintained according to Tri Star standards.
• Ensures that the daily financials are reconciled and processed (ensuring completion of back-office functions).
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Tri Star interior and exterior image standards.
• Willingly accepts direction and executes the necessary changes required in a timely manner.
• Ensures all required health and safety policies are met.
• Reacts productively to change.
• Performs other duties as assigned.

Things We’d Prefer:

• Associates degree in Business Administration, Marketing, Hospitality, or a related field.
• Prior experience in a C-Store and/or food service environments.
• Prior supervisory experience.
• Experience working with Microsoft Suite of products.
• Bilingual applicants are encouraged to apply.

Who We Are:
Our parent, Tri Star Energy, is a growing, local, family-owned company with nearly two thousand employees and 150+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.

Tri Star Energy’s mission is “ To build lasting relationships by serving our community. ” Our people are driven by our core values: Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed. Join our awesome team today and be a part of setting a new bar for an industry on the rise!

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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