Call Center Representative

Job OpportunityWe are in search of an individual who is seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.OverviewThe position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.The hourly rate is $15.00 per hour with additional performance incentives if metrics are achievedResponsibilitiesMaintain superior customer service levels and productivity according to company standardsProvide prompt, courteous service to all external and internal customersEffectively handle inbound customer service callsMake notes/send emails to record customer interactions in a professional mannerApply critical thinking and problem-solving skills to customer concernsOperate in a fast-paced environment using telephone software and custom computer programsIdentify and resolve a wide variety of customer service issues related to property managementPerform other duties as it relates to client services process and proceduresRequirementsMust have the ability to thrive in a team environmentExcellent customer service skillsAbility to multi-taskDemonstrated ability to communicate effectivelyProficient in Microsoft Office applications (Word, Excel, Outlook, etc.)Strong problem-solving skillsExcellent organizational skillsAt least 1 year of customer service experience, preferably in an inbound call center environmentDesire to learn about the property management industryPreferred ExperienceBilingual in Spanish/English is a plusBenefitsPaid Time OffCompany Paid HolidaysComprehensive medical, dental, and vision plans are available401(k)Life InsuranceShort-term DisabilityLong-term DisabilityAccident coverageCritical Illness coverageEmployee Assistance ProgramWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.