RN Triage Specialist - Hospice (On Call)

Job Title: RN Triage Specialist Job Location: Jackson, TN Job Type: Full Time (7 days on call and 7 days off) We are looking for a Triage RN to join our Hospice team. Come make a difference in the Jackson area and surrounding communities! At Beacon Hospice, our employees enjoy: Opportunities to build trusted relationships and connections while providing care to patients. To be valued and respected by patients and their families. A sense of security, incredible team support, and flexibility for work-life balance. Leadership development opportunities – we value internal advancement in areas of interest to our employees About the Role The RN Triage Specialist providesafterhours clinicalsupport for Hospice patients throughtimelytelephone assessments andevidence-basednursing guidance. This role ensures urgent patient needs are addressedpromptly,appropriate interventionsareinitiated, and field staff or providers are engaged when necessary. The position requires strong assessment skills, sounddecision making, and clear communication to support patients, families, and caregivers during nonbusiness hours. Key Responsibilities Telephone Triage & Clinical Assessment Answerafterhourscalls promptly and conduct thorough telephone assessments todeterminepatient needs. Assess symptoms, pain levels, disease progression, medication concerns, and caregiver questions. Provideimmediate nursing guidance, comfort measures, and symptom management using approved clinical protocols. Determineurgency and upscale caret appropriately toon callfield staff, physicians, or emergency services. Hospice SpecificSupport Educate and guide families onend-of-lifesymptoms, comfort measures, positioning, and expected changes. Support caregivers experiencing emotional distress, anxiety, or grief with reassurance and clear education. Coordinateafterhourspronouncement procedures as required by agency policy and state regulations. Care Coordination & Communication Document all triage interactions clearly and accurately in the EMR in real time. Notifyon callfield staff and providers of urgent issues, new orders, or required interventions. Communicate significant patient changes to the interdisciplinary team fornext dayfollow up. Ensure effective handoff to daytime clinical staff to support continuity of care. Crisis Management & Safety Assess and respond to emergent situations including uncontrolled symptoms, respiratory distress, falls, caregiver crisis, or medication errors. Provide calm de-escalation and emotional support duringhigh stresssituations. Activate emergency services when patient safety is at risk. Qualifications Required Active, unrestricted Registered Nurse (RN) license. Minimum of 2–3 years of recent clinical experience in hospice, home health, emergency, ICU, or acute care. Strong clinical assessment,critical thinking, and independentdecision makingskills. Excellent verbal communication skills, particularly intelephone basedcare. Proficiencywith EMR documentation and ability to chart efficiently in real time. Ability to manage high call volume whilemaintainingclinical accuracy and compassion. Preferred Prior experience in hospice triage . Strong knowledge of hospice symptom management andend of lifecare. Familiarity with structured triage protocols or triage software. Skills and Competencies Advanced clinical assessment and nursing judgment Compassionate, clear, and confident communication Crisis intervention and de-escalation skills End of lifeeducation and caregiver support Strong documentation accuracy and timeliness Ability to prioritize and work independently Effective interdisciplinary collaboration If you are a dedicated RN who thrives inhigh impactclinicaldecision-makingand values compassionate afterhours patient support, we invite you to apply for the RN Triage Specialist – Hospice (On Call) role today. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at #J-18808-Ljbffr Hospice in the Pines