Nurse Manager

Inventing The Future Of Health CareFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Each employee will be responsible for demonstrating core competencies by a solid willingness to work with others throughout the organization and be a role model for teamwork and cooperation that results in the highest quality of care and concern for our patients and employees. A core belief at organization, and one that must be demonstrated by all employees, is that each patient and employee is treated with respect and that decisions affecting either are made with integrity and professionalism and promote a high degree of trust. These characteristics, along with personal initiative and a solid focus on results, are critical to continued success in this role.Position in this function is responsible for the clinical management coordination of the overall activities of the assigned site/practice(s). Creates and environment that nurtures empowerment of team members; encourages the development of self-directed work teams; pursues and encourages continuous quality management and innovation; improve the levels of communication, teamwork, participation and acknowledgement between all staff. Ensure the highest level of patient satisfaction. Promotes collaborative relationships between clinical staff and other departments. Collaborates with practice leadership to develop/implement clinical best practices, under regulatory, organizational policy, and Practice Safe and Health Safety Standards.Primary Responsibilities:Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Cross-trains clinical staff for appropriate clinical coverage. Provides direct patient care utilizing the nursing process and adhering to standards of nursing practice, department-specific policies, procedures, and protocols. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions. Resolves staff grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as requiredPlans, implements and evaluates the clinical staffing needs on a daily basis to adequately support patient care in a given area in the site; assigning clinical staff based upon scheduled patients with appropriate pool of clinical staff, practice volume, staff qualifications and department policyOversees patient care activities as necessary to assist staff, as well as evaluate staff practiceMonitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problemsFollows up with corrective actions related to incidents noted through SSA systems. Monitors trends related to incidentsProvides effective leadership, direction, and guidance over the clinical staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiativesAssists in developing policies and programs within the department consistent with organizational policies and procedures; acts as a positive role model for staffAssists in management of patient flow and access. Matches patient volumes and staffing to meet expectations of patients/customersEvaluates daily patient flow in the site to maintain access standards and open communication with patients and care team; makes adjustments as appropriate to maintain organized, efficient patient flow within the primary care teamIn collaboration with the Director of Nursing, Director of Operations or others, provides clinical staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the siteParticipates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budgetParticipates in the development and implementation of clinical performance standards including ongoing monitoring of clinical staff competenceMentors clinical staff in the creation of a climate of clinical and professional expertise. Demonstrates an ability to work effectively and communicate frequently with other members of the care team and administrative teams; orchestrates and actively participates in daily rounding for his/her assigned clinical areasOversees all clinical equipment and supplies. Resolves discrepancies as requiredEnsures adequate equipment and supplies for assigned areaOversees the triage process. Monitors telephone triage for appropriateness of treatment plan, use of therapeutic communication techniques, and other indicators of quality. Ensures adherence and resolves discrepancies as required. Assist nursing supervisor as neededOversees medications and immunization. Ensure proper storage, labeling dates are appropriate. Resolves discrepancies as required. Assist nursing supervisor as neededOversees all clinical processes such as delivery of care, nurse visits, huddles, ED reports, etc. Ensures adherence and resolves discrepancies as required. Assist nursing supervisor as neededOversees and ensure adherence to a variety of standard audits as such handwashing, biohazard process, logs (correct versions, retention and accurate documentation), mock codes, Gemba walks, etc. Assist nursing supervisor as neededParticipate in a variety of special projects as required or directedEnsures compliance with regulatory agencies. Develops and maintains procedures necessary to meet regulatory requirementEnsures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and proceduresUtilizes patient care equipment appropriately and safely. Monitors and reports any needed repairs and/or maintenance of clinical equipmentEnsures adequate equipment and supplies for assigned areaCompletes all organizational and department-specific nursing/clinical and educational competenciesEnsures compliance to all health and safety regulations and requirementsRegular, reliable and predictable attendance is requiredAttends a variety of meetings, conferences, and seminars as required or directedPerforms similar or related duties as required or directedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Graduate of an accredited School of NursingCurrent license as an RN in the State of MassachusettsBasic Life Support (BLS)5+ years of relevant experience1+ years of ambulatory assessment and interventions experienceExperience in telephone nursing practice within an ambulatory practice settingProven experience in coordinating and management of office practice, treatment services and data collection analysisProficient with communication, team building and organizational skills; customer service excellence focusedDemonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.Demonstrated problem solving skills and the ability to communicate via written reportsDemonstrated leadership abilityDriver's License and access to a reliable transportationUnless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.Physical Requirement:Physical health sufficient to meet the ergonomic standards and demands of the positionPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other