Customer Service BDC Agent

Job Overview BMW of the Main Line, 225 Bala Ave, Bala Cynwyd, PA – Full Time position. As a Customer Service BDC Agent, your primary responsibility is to assist customers with inquiries related to service appointments. You will be the first point of contact for customers, providing exceptional customer service and ensuring their needs are met efficiently. Responsibilities Handle inbound and outbound calls professionally and efficiently. Assist customers with scheduling service appointments. Update customer records accurately in the CRM system. Provide information on promotions and specials. Requirements Previous experience in customer service or a related field. Excellent communication and interpersonal skills. Ability to multitask and prioritize in a fast‑paced environment. Attention to detail and problem‑solving skills. Proficiency in computer systems and CRM software. Benefits Competitive compensation of $15.00–$20.00 per hour, paid bi‑weekly, opportunities for advancement within the company, employee discounts on products and services, and a positive work environment. Equal Opportunity Employer BMW of the Main Line is an equal opportunity employer and prohibits discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr