Head of Customer Support
Pulse Games
Job Description
Job Description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
-privacy-policy/
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Support in Los Angeles, CA vacancy
- ...TACORI is seeking a Manager of Customer Excellence in Glendale, California. This role involves leading the Customer Excellence team to build partnerships with retail partners, focusing on advocacy and strategy development. You will enhance customer retention and satisfaction...Suggested
Tacori
Glendale, CA21 hours ago - ...A tech-driven startup is seeking a Head of GTM + Customer Operations in Los Angeles. This role involves operationalizing and scaling commercial functions, enhancing customer success, and designing effective processes. Candidates should have 3 to 6 years of experience...Suggested
Axle Mobility
Los Angeles, CA5 days ago - ..., and demand continues to accelerate as customers pull the product into their operations.... ...backed by top investors like Base10 and supported by industry leaders who see Axle as the... ...operations. About This Role We’re hiring a Head of GTM + Customer Operations to...SuggestedWork at officeRemote workHome office
- ...A leading social AI company is seeking a Head of Product Marketing to build and lead the product marketing and customer insights function. The ideal candidate will have over 10 years of experience in product marketing within high-growth technology companies, and be skilled...Suggested
Cantina
Los Angeles, CA5 days ago - Zócalo Health is hiring a Director of Patient Support to lead a remote team responsible for patient engagement and retention. This role involves building a high-performing team, driving performance metrics, and collaborating across departments to enhance patient care. Applicants...SuggestedRemote job
- Zócalo Health in Los Angeles is seeking a Director of Patient Support to lead a dynamic team focused on engaging patients and enhancing their experience. This leadership position requires strong communication skills and expertise in managing patient support in a healthcare...Remote jobHome office
- Victoria's Secret in Santa Monica is searching for a Customer Experience Manager to drive sales and enhance customer experiences. This role involves leading the sales floor, coaching associates, and ensuring operational excellence through effective management. Successful...
- UCLA Health is seeking a Program Director for SaferU and SupportingYou to lead workforce safety and peer support initiatives. The role involves strategic leadership and oversight to promote a culture of safety and compassion across the organization. The Director will manage...
- Job Description We are looking for a Director of Product/Application Support. Candidates will be building processes and training programs that help customers and team members in solving technical issues Provide technical assistance through incoming calls, emails, and live...
$110k - $130k
...User Support Manager Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails... ...the team's performance, develop service protocols, and ensure customer satisfaction. This includes the responsibility of managing all...Full timeTemporary workPart timeImmediate startPolsinelli
Los Angeles, CA2 days ago- The CSUDH Foundation is looking for a Head Start - Inclusion Specialist in Los Angeles, CA. This role involves ensuring program services meet the needs of families with children facing emotional and developmental challenges. Responsibilities include coordination with health...
- Fetch Recruiting, Inc. is seeking a Director of Product/Application Support in Los Angeles, California. This role involves building processes and training programs to help customers solve technical issues and leading a team of up to 15 employees. The ideal candidate has...
$5,000 - $10,000 per month
A leading remote support firm seeks a Remote Customer Support Representative in Los Angeles. The role involves managing a team, ensuring exceptional service delivery, and handling collections for overdue payments. Candidates should have proven experience in customer support...Remote workJobs for Humanity
Los Angeles, CA5 days ago$85k - $110k
...school's need-based financial aid program. The role involves supporting families through the application process and ensuring accurate... ...manage multiple deadlines effectively and ensure a high level of customer service throughout the financial aid process. The role offers...Harvard-Westlake School
Los Angeles, CA5 days ago$60k - $80k
...healthcare and AI investors and headquartered in El Segundo, CA. The Role The Support Lead is a critical operational role responsible for the day-to-day performance and quality of the customer support function. Based in the Los Angeles office, this individual oversees...Full timeWork at officeCircadia Health
El Segundo, CA5 days ago- A travel service provider is seeking a motivated Customer Service Coordinator to enhance client experiences. This role involves assisting clients with travel inquiries and coordinating relevant details. The ideal candidate possesses excellent communication, organization...Remote workFlexible hours
Enchanted Horizons Travel
Los Angeles, CA5 days ago $112.6k - $160.9k
...as the Single Point of Contact (SPOC) for IT service requests, ensures SLA compliance, supports SOX controls, and drives continuous service improvement. Providing exceptional customer service in every situation is a key component of this role. The ideal candidate...Remote workHanmi Bank
Los Angeles, CA2 days ago$130k - $160k
...Technology Support Manager Office Location: Open Department: Information Technology Reports To: Director of User Engagement... ...guidance on troubleshooting methodology, root cause analysis, and customer service best practices. Foster development of soft skills (...Full timeWork experience placementWork at officeSaul Ewing LLP
Los Angeles, CA4 days ago- ...Job Description Job Description We are looking for an experienced Front Desk Coordinator to support daily office operations for a private equity environment in Los Angeles, California. This Long-term Contract position is fully onsite, offering an excellent opportunity...Long term contractWork at officeMonday to FridayShift work
Robert Half
Los Angeles, CA5 days ago - Job Description Job Description We are seeking an experienced and detail-oriented Administration Manager to oversee administrative functions and ensure smooth operations within our kid's indoor play center with specific focus on managing birthday party rooms. This ...
LA Ventures PUMP IT UP
Los Angeles, CA10 days ago $25 - $39.69 per hour
...Support Coordinator II Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic... ...duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution,...Hourly payFull timeWork experience placementWork at officeLocal areaFlexible hours$45k - $75k
Position Overview We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication...Remote jobFlexible hours$18.9 - $19.9 per hour
...Responsibilities Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them...Hourly payFull timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- JAK Travel Agency is hiring Remote Customer Support Coordinators to join their team in Los Angeles, California. This flexible position allows you to assist customers fully remotely, providing essential support while maintaining organized records and effective communication...Remote jobFlexible hours
$17.79 per hour
Five Below, Inc. is seeking a Support Lead in Santa Fe Springs, CA. The role involves ensuring excellent customer service, managing daily store operations, and training associates. Applicants should have a high school diploma, preferably college experience, and at least...Hourly payPart time$95.42k - $128.58k
...INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR Print ( Apply INFORMATION... ...technology support team members. Provides customer service to users who have technical... ...groomed. Tattoos upon the neck, face or head are prohibited. Beards are not allowed for...Full timeWork experience placementSecond jobWork at officeImmediate startTrial periodShift workNight shiftAfternoon shiftThe County of Los Angeles
Los Angeles, CA5 days ago$72k - $132k
VIZIO’s Information Technology team is seeking a Technology Support II (Supervisor) to join their growing team. The successful candidate... .... We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaRemote workWeekend work- A community support organization in Los Angeles is seeking a Supported Employment Supervisor to lead their Supported Employment Department. This role is vital for ensuring program effectiveness and offering quality service to clients aiming for competitive employment. Responsibilities...
- Five Below, Inc. is seeking a Support Lead in Montebello, CA to oversee store operations and ensure top-notch customer service. This role involves managing staff, maintaining store standards, and driving sales through optimal service strategies. Applicants should possess...
$72k - $132k
Position Summary VIZIO’s Information Technology team is seeking a Technology Support II (Supervisor) to join their growing team. The successful candidate will have the ability to work with cutting‑edge technology that helps facilitate productivity, support, and services...Work experience placementWork at officeLocal areaRemote workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Support. Be the first to apply!
Related searches
- work from home customer Los Angeles, CA
- customer engineer Los Angeles, CA
- customer project program manager Los Angeles, CA
- customer retention Los Angeles, CA
- customer liaison Los Angeles, CA
- customer marketing Los Angeles, CA
- customer satisfaction Los Angeles, CA
- customer service teammate Los Angeles, CA
- client services associate Los Angeles, CA
- outbound customer service Los Angeles, CA