Business Development Representative

Job Description

Job Description

Job Summary

The Business Development Representative promotes and sells Franchise services in assigned territories and/or verticals. They grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers and clients with a minimum expectation of 10 in-person contacts daily. This position will use marketing materials like SERVPRO® Key Differentiators and tools such as Emergency Ready Plan, DASH, Work Center, and Restoration CRM (formerly known as LUXOR) to market SERVPRO® services and to sell the benefits. The Business Development Rep is expected to provide and communicate clear and accurate pretesting, scoping of services, and job estimates, as well as monitor and follow up on all assigned jobs, ensuring customer needs are met.

Responsibilities

1. Daily Route Preparation

· Regular meeting attendance, both in-person and virtual meetings will be expected based on location requirements (i.e. Daily WIP meetings, weekly Deep-dive/invoicing meetings, etc.)

· Daily contact preparations and job referral activity.

· Daily priorities planning for 10 in-person contact

2. Prioritize Route Contacts Business Development

· Executes Contact Business Development Cycle

· Documents progress while producing a minimum of 10X’s salary annually.

· Develop sales objectives.

· Debriefs activity report with Manager.

· Execute referral and client appreciation activities

3. Commercial Business Development

· Develops and presents ERP (Emergency Readiness Program) presentations.

· Collect ERP data.

· Regular client visits and follow-up to ensure priority readiness.

4. Entertainment & Events

· Coordinates continuing education events for clients.

· Coordinates marketing & entertainment events.

· Participate in professional associations.

· Participate in professional networking events during regular business hours and after hours as needed.

5. Safety

· Recognize and communicate safety hazards.

· Displays understanding of PPE and utilizes required items when necessary and/or as directed.

· Adheres to and oversees work site safety protocols, risk management, and franchise safety guidelines at all times.

· Attends and engages in team safety meetings.

6. Perform other duties as assigned and assist other departments as needed.

Knowledge, Skills and Abilities

· Bachelor’s degree in marketing or business or equivalent experience.

· Minimum two years of business-to-business sales experience.

· Experience with sales and marketing within the service sector.

· Effective written and oral communication skills.

· Superb sales, customer service, and administrative skills

· Experience in the restoration industry or insurance preferred.

· Software and technology proficiency.

· Strong work ethic

Physical and Work Environment Requirements

This position is primarily traveling sales routes and/or working in an office environment; however, occasional lifting of materials or resources up to 25 pounds independently, and occasionally lifting to 50 pounds with assistance, walking, standing, and sitting for long periods of time, climbing step stools or ladders, repetitive writing / typing (data entry), and extended computer screen time may be required.

While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and job sites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local, however, some out-of-area and overnight travel may be expected.

In 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.

Our team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and content recovery for damaged homes and businesses that we serve.

Company Description

In 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.\r\n\r\nOur team has more than a century of combined restoration experience. Each team member is equipped with unique and practical skills to excel in every project and exceed the expectations of our customers. Furthermore, we have an extensive inventory of restoration equipment designed to improve the efficiency and effectiveness of every facet of mitigation and content recovery for damaged homes and businesses that we serve.