Resident Services Coordinator

Resident Services CoordinatorThe Resident Services Coordinator (RSC) supports Resources for Community Development's (RCD) mission of providing safe and affordable housing. As part of a team offering onsite engagement to residents of RCD properties, you will be primarily responsible for connecting individuals and groups of residents with community resources and educational programming. Providing specialized support for vulnerable populations, including seniors, families, and individuals impacted by HIV/AIDS or homelessness. The work is focused on five key areas: housing retention; economic stability and employment/education; health and wellness; social engagement and community development; and youth enrichment at multiple properties in the RCD portfolio.You will work closely with residents, RCD staff, property management, and third-party service providers or vendors to support residents in meeting their personal goals and to meet specific challenges. Successful candidates will be resourceful, flexible, and dedicated to promoting access to local, state and/or federal social services that directly or indirectly support resident housing stability, health and wellness, access to education, employment, and youth enrichment.Essential Duties & ResponsibilitiesWork with ResidentsAccurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.Provide resident coordination and referrals to all residents at assigned buildings as needed.Implement core program/service components outlined in the properties' Resident Services program model.Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Work collaboratively with residents to develop a plan to create and develop leadership skills within the community.Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents' benefit.Recruit, manage and utilize volunteers to meet residents' program and service needs.Property Assignments & On-Site PresenceProvide service coordination at one or more propertiesOffice hours must be posted on the services office door and in common areas around the buildingMaintain a friendly, inviting, and welcoming presence on site, some examples include: keep office door and blinds open when not meeting with residents, walk the building while on site to greet residents, and having a pleasant and friendly attitudeMaintain a community bulletin board, post relevant and current information that is of interest to residentsMay be asked to provide service coordination at buildings when assigned staff are out of the office, during vacation, sick leave, etc.Work with Community OrganizationsEstablish and maintain partnerships with relevant organizations and individuals, emphasizing on-site services to residents and the community.Effectively organize, facilitate, and participate in and/or lead meetings and community gatherings, including activities with partner agencies that build professional capacity and enhance working relationships.Motivate individuals and groups to actively participate and take leadership in improving the community and increasing self-sufficiency.Peer SupportSupport with onboarding new staff through shadowing, topics include:Model day to day operations of service coordinationOne on one and group activitiesProperty Management and Services CoordinationActivities planningCommunity assessmentsOther items related to day-to-day workData and ReportingCollect required data for designated program components and record data in the online database accurately and timely.Evaluate and report programs and services' outcomes regularly as required.Report child, dependent adult, and elder abuse and neglect according to state law.Coordination with Property ManagementHousing stability and retentionReferrals and linkagesRental assistance needs.Lease violationsMonthly provider meetingsJointly host quarterly community meetingsRequirementsQualifications & Skill Set2+ years' experience in one or more of the following areas:Community/neighborhood organizing and community building with residentsProviding direct services and/or services referrals and linkages in an affordable housing communityProviding training in areas such as job development, money management, computer instructionProfessional, responsible and flexible; ability to balance attention to detail and big-picture needs, and to approach problems creatively and proactively.Self-starter, self-motivated with the ability to work independently and as part of a team.Exceptional interpersonal skills; work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.Develop effective working partnerships with religious, educational, and community groups and institutions to leverage resources.Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.Demonstrate a high level of verbal, writing, and listening skillsIntermediate level computer skills; email, excel, word, databases, etc.Demonstrate a basic understanding of how to work with people with mental health, disabilities, substance abuse, trauma, and/or sensitive personal issues.Maintain professional boundaries while building trusting relationships with residents and staffDemonstrate exceptional customer service skills to all residents, staff and partner agenciesWork EnvironmentRCD is currently practicing a hybrid work model. Depending on your distance from our main office in Berkeley, you will be expected to work up to four days in the office. This role may be required to work out of another location or travel to it based on the business requirement.Travel RequirementsThe responsibilities of this position will require occasional travel to off-site locations around the San Francisco Bay Area.Physical RequirementsWhile performing the duties of the job, the employee is regularly required to sit, speak and hear. Requires frequent use of a keyboard, computer monitor and phone. Must be able to communicate clearly, both verbally and in writing. Must be able to lift up to twenty (20) pounds occasionally. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Application Procedure & CompensationApplicants should send a cover letter, resume via Paylocity. Applicants with suitable experience and/or skills will be contacted for interviews.RCD offers competitive benefits including: paid vacation and sick leave; health, dental, vision, life and long-term disability insurance; pre-tax flexible spending and commuter plans; and employer contributions to a retirement savings plan.The salary range for this position is $35.81 to $37.69, based on factors including experience, qualifications, role specialization, and market conditions. Salary placement within this range considers current and past employees' salaries for similar roles, budgetary limits, and market demand.