Mail Services Coordinator
TriOptus LLC
Mail Services Coordinator
Location: San Francisco, CA 94105 (100% onsite)
Duration: 6 months (possible extension or going perm)
Shifts: 8:30am-5:00pm PST (Monday-Friday)
Day-to-day:
- Accept deliveries from carriers
- Log in packages into internal clients system
- Transfer packages between buildings
- Follow and respond to internal communications within Slack and email
- Assist at customer facing mail center where employees pick up mail, ship outgoing mail, and received assistance for other requests
- Create shipping labels
- Respond to tickets in internal clients system
- Complete mail and ticket audits
- Organize and keep spaces clean
Additional
- Must have skills: Customer service, communication (verbal and written), proficient in Google suites and other basic technology, lift up to 30lbs
- Teachable skills: Salesforce, creating shipment labels
- This is a smaller team that works out of two spaces in two buildings.
- There is data entry, customer service, and physical movement and lifting in this role.
- We are looking for someone who is confident with technology, lifting and completing deliveries, as well as speaking and written communication to customers.
- You will need to work well with a team but also can complete tasks independently.
Responsibilities
- Sort and deliver incoming mail and packages.
- Log all packages into Salesforce
- Receive occasional freight deliveries
- Coordinate and communicate with internal stakeholders via Salesforce/Slack.
- Ship customer packages using FedEx and other shipping applications.
- Requires physical labor and the ability to lift up to 30lbs.
- Transport mail and packages among all clients buildings using a variety of tools (e.g. carts, hand trucks, etc.).
- Support client's employees in all mail services needs via all communication channels (e.g. email, phone, face-to-face, Salesforce applications, etc.).
- Use internal clients applications for package and mail management.
Skills
- Excellent interpersonal communication skills and customer service experience preferred.
- Proficient with Google Drive (e.g. Gmail, Gcal, Docs)
- Computer skills include typing minimum of 30 words per minute and using basic applications such as word documents, spreadsheets, email, presentations, etc.
- Ability to take direction and follow oral and written instructions
- Motivated, Self-Starter
- Good writing, analytical, and problem-solving skills.
- Exhibits strong attention to detail
- 0-2 years experience.
Vacancy posted 1 day ago
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