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Mail Services Coordinator

TriOptus LLC

Mail Services Coordinator

Location: San Francisco, CA 94105 (100% onsite)

Duration: 6 months (possible extension or going perm)

Shifts: 8:30am-5:00pm PST (Monday-Friday)

Day-to-day:

  • Accept deliveries from carriers
  • Log in packages into internal clients system
  • Transfer packages between buildings
  • Follow and respond to internal communications within Slack and email
  • Assist at customer facing mail center where employees pick up mail, ship outgoing mail, and received assistance for other requests
  • Create shipping labels
  • Respond to tickets in internal clients system
  • Complete mail and ticket audits
  • Organize and keep spaces clean

Additional

  • Must have skills: Customer service, communication (verbal and written), proficient in Google suites and other basic technology, lift up to 30lbs
  • Teachable skills: Salesforce, creating shipment labels
  • This is a smaller team that works out of two spaces in two buildings.
  • There is data entry, customer service, and physical movement and lifting in this role.
  • We are looking for someone who is confident with technology, lifting and completing deliveries, as well as speaking and written communication to customers.
  • You will need to work well with a team but also can complete tasks independently.

Responsibilities

  • Sort and deliver incoming mail and packages.
  • Log all packages into Salesforce
  • Receive occasional freight deliveries
  • Coordinate and communicate with internal stakeholders via Salesforce/Slack.
  • Ship customer packages using FedEx and other shipping applications.
  • Requires physical labor and the ability to lift up to 30lbs.
  • Transport mail and packages among all clients buildings using a variety of tools (e.g. carts, hand trucks, etc.).
  • Support client's employees in all mail services needs via all communication channels (e.g. email, phone, face-to-face, Salesforce applications, etc.).
  • Use internal clients applications for package and mail management.

Skills

  • Excellent interpersonal communication skills and customer service experience preferred.
  • Proficient with Google Drive (e.g. Gmail, Gcal, Docs)
  • Computer skills include typing minimum of 30 words per minute and using basic applications such as word documents, spreadsheets, email, presentations, etc.
  • Ability to take direction and follow oral and written instructions
  • Motivated, Self-Starter
  • Good writing, analytical, and problem-solving skills.
  • Exhibits strong attention to detail
  • 0-2 years experience.
Vacancy posted 1 day ago
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