Customer Support Technician

Client: FL Government Agency

Position: Customer Support Technician

Term: ASAP - 06/30/2028, with possible renewal

Pay: $32/Hr

Location: Celebration, FL must already be located in the region

Work Authorization: USC and GC ONLY

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.

Experience:

Minimum of 2 years of experience in

• The installation, maintenance, and technical support of workstation hardware.
• Install, configure, and troubleshoot audio-visual and video conference equipment
• Monitoring service ticket queue and resolve tickets as assigned.
• Basic network and telephony support.
• Providing on-site support for remote troubleshooting by other OIT technical staff.
• Valid Driver’s License

Responsibilities:

• Travel between locations required 25% - 40% of central FL. - Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
• Assist in coordinating audio-visual setup and videoconference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Participate in team projects, meetings and assignments.
• Responsible for documenting solutions to Technology issues.