Listing Coordinator

Description

We're looking for a highly organized, detail-driven Owner Success Coordinator to help launch and support vacation rental homes from onboarding through go-live. This role sits at the center of operations, owner experience, and listing performance-ensuring every home is guest-ready, optimized, and launched quickly to brand standard.

If you thrive in fast-paced environments, love bringing order to moving pieces, and enjoy seeing projects come to life, this is an opportunity to make an immediate impact.
Why This Role Matters

Every great guest stay starts with a great setup. This role directly impacts homeowner satisfaction, booking performance, and the overall quality of our portfolio by ensuring every property launches accurately, efficiently, and at brand standard.
What You'll Do

• Coordinate the setup and launch of new vacation rental homes
• Enter owner and property data into Track PMS
• Manage licensing and permit applications (STR, business licenses, accommodations tax)
• Keep onboarding timelines moving quickly and efficiently
• Serve as the primary onboarding contact for new owners immediately after signing

• Coordinate and oversee property photography and Matterport uploads
• Stage homes for photo readiness and ensure properties are fully reset afterward
• Review listings for accuracy, completeness, and visual quality
• Write and optimize SEO-friendly property descriptions
• Ensure amenities, features, and configurations are accurate across all booking channels

• Coordinate lock installations, codes, and documentation
• Maintain onboarding checklists, recurring fees, and setup accuracy
• Track outstanding tasks and follow through with internal teams and vendors
• Support smooth property offboarding, including lock retrieval and final documentation

Requirements

• 1-3 years of experience in hospitality, vacation rentals, property management, or administrative coordination
• Exceptional organization and attention to detail
• Strong follow-through and ability to juggle multiple priorities
• Clear communication and problem-solving skills
• Comfortable working in systems, checklists, and process-driven environments
• Experience with Canva or Photoshop is a plus
Why Join Us

• Fast-paced, growing hospitality environment
• High-impact role with visibility across teams
• Opportunity to shape and improve onboarding processes
• Collaborative culture focused on operational excellence
• Work that directly influences guest and owner experience