Guest Service Representative - Substitute

Job Description

Job Description

Join Tricoci University as a Guest Service Representative - Substitute!

About Tricoci University:
Tricoci University of Beauty Culture is renowned for providing top-quality beauty education and fostering a supportive learning environment. We are committed to helping students achieve their professional goals while offering exceptional customer service to all visitors.

Position Overview:
As a Substitute Guest Service Representative, you will provide essential coverage by delivering outstanding service to guests and students during periods of staff absence or increased demand. You will serve as a key point of contact, ensuring smooth and efficient operations for the university's front desk during your shifts.

Key Responsibilities:

• Greet and assist guests and students in a friendly and professional manner.
• Handle incoming calls and respond to inquiries about programs, services, and appointments.
• Schedule appointments and maintain accurate records of guest interactions.
• Address concerns or feedback from guests promptly and effectively.
• Collaborate with team members to maintain a positive and organized work environment.
• Support administrative duties as required to facilitate university operations.

Why Work With Us?

• Work with a respected institution focused on excellence in beauty education.
• Enjoy a collaborative and supportive team culture.
• Flexible scheduling accommodating various availability.
• Opportunities for professional growth and development.
• Employee discounts on beauty services and products.

Requirements

Qualifications:

• High school diploma or equivalent; additional education in customer service or hospitality preferred.
• Experience in customer service or front desk roles is advantageous.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask efficiently.
• Proficiency with Microsoft Office and basic computer skills; familiarity with CRM systems is a plus.
• Positive attitude and flexibility to adapt to varying schedules.
• Availability to work as a substitute including weekdays, evenings, or weekends as needed.

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.