Experienced Claims Specialist

Role Overview As an Experienced Auto Claims Specialist, you’ll leverage your expertise to manage cases and contribute to your team’s success. You’ll be at the heart of our commitment to outstanding customer service, managing multiple steps impacting the claims life cycle and providing guidance, support, and solutions to policyholders during times of uncertainty. Compensation & Incentives Starting Salary: $26.31 - $39.21 per hour ($53,000 - $79,000 annually) Differentials: +10% for evening shifts; +20% for weekends Bonuses: $1,500 sign‑on for licensed candidates Benefits Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts, and more) Accrued Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating) 401(k) with up to 6% match, vested immediately GEICO Strive tuition assistance program (up to $5,250 annually) Professional growth through continuing education and eLearning courses at no cost Work Location 2375 N Glenville Drive, Building B (Richardson, Texas, 75082) Responsibilities Claims Processing: Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures. Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist customers in returning to the road. Investigation: Conduct thorough investigations to determine coverage extent and assess potential fraud. Meaningful Impact: Drive customer satisfaction through meaningful interactions. Experience & Qualifications 2+ years of Auto Liability Claims experience (preferred). Experience in high‑volume call centers with KPIs and measurable goals (preferred). Active Texas (4‑20) All‑Lines Adjusters license required. High School Diploma or GED required; College degree preferred. Core Skills: Strong customer service, interpersonal, problem‑solving, and empathy skills. Adaptable, detail‑oriented, and able to prioritize and multitask across platforms. Availability: Must be available to work evenings, weekends, and holidays. Equal Employment Opportunity Statement The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. #J-18808-Ljbffr