Claims Processor I (Insurance)

Claims Specialist
BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Claims Specialist to join our branch office located in Dallas TX. With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil & gas.
This position is eligible for a hybrid work schedule with required business travel to BITCO office locations and customer offices.
This position provides key support in the handling of claims across multiple lines of coverage, with a focus on Property. This includes assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners.
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
Investigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Provide customer service to insureds and claimants throughout the claims process
Negotiates and resolves claims with claimants and insureds and provides appropriate claims resolution documents
Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
Coverage Review – interpreting policies, agreements and disclaimers
Claims Investigation – Statements, authorizations, retention of qualified experts
Claims Administration – Reports, review reserves, compliance knowledge of laws and procedures
Claims Settlement – Preparation of releases and proof of loss statements

Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
Proven ability to develop and maintain good working relationships with customers and co-workers, both internal and external
Ability to clearly, accurately, and effectively communicate, both orally and in written correspondence and both internally and externally, including with our customers, claimants, and members of the public
Paid time off and 12 paid holidays a year
Health, dental, and vision insurance
Company paid life insurance – 2x annual earnings
Education and training opportunities
Insurance designations encouraged with financial assistance available
Daily two-hour flexible start and end time for 7.5-hour workday