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Front Desk Agent

Dora Hospitality Group

Indianapolis, IN

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

  • MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
  • Paid Holiday for Full Time/Part Time Upon hire
  • Paid Time Off for Full Time/Part Time 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

  • Greet and assist guests during arrival and departure
  • Process payments and issue room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

Requirements:

  • High school diploma or equivalent, 1+ year of customer service experience preferred and comfortable using hotel reservation software
  • Ability to understand and follow directions
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
  • Able to stand for long periods and work weekends

Company Information:

Keystone Hospitality, LLC dba Home2 Suites conveniently located next to The Fashion Mall at Keystone; and near Grand Park Sports Campus, Ruoff Music Center and new Fisher Event Center. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.

Dora Hospitality Group
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Vacancy posted 3 days ago
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