Front Desk Agent

Dora Hospitality Group

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
Paid Holiday for Full Time/Part Time Upon hire
Paid Time Off for Full Time/Part Time 6 Months of Service
Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

Greet and assist guests during arrival and departure
Process payments and issue room keys
Respond promptly to guest questions and concerns
Coordinate with housekeeping and maintenance
Maintain accurate reservation records

Requirements:

High school diploma or equivalent, 1+ year of customer service experience preferred and comfortable using hotel reservation software
Ability to understand and follow directions
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
Able to stand for long periods and work weekends

Company Information:

Keystone Hospitality, LLC dba Home2 Suites conveniently located next to The Fashion Mall at Keystone; and near Grand Park Sports Campus, Ruoff Music Center and new Fisher Event Center. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.

Dora Hospitality Group

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Vacancy posted 5 days ago

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