Front Desk Agent

Front Desk Agent

Homewood Suites Carmel of Schahet Hotels is currently seeking an upbeat Front Desk Agent to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of "Best Places to Work" the past 3 years ('21, '22, '23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!

Benefits include insurance, medical, dental, vision, VPS, PTO, employee discount, employee assistance program, 401K w/ match, life insurance, and referral bonus program.

Responsibilities include performing all check-in and check-out tasks, managing online and phone reservations, informing customers about payment methods and verifying their credit card data, registering guests collecting necessary information (like contact details and exact dates of their stay), welcoming guests upon their arrival and assigning rooms, providing information about our hotel, available rooms, rates, and amenities, responding to clients' complaints in a timely and professional manner, liaising with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs, confirming group reservations and arranging personalized services for VIP customers and event attendees, like wedding guests, upselling additional facilities and services, when appropriate, and maintaining updated records of bookings and payments.

Qualifications include prior experience as a Hotel Front Desk Agent, Receptionist, or similar role, experience with hotel reservations software, like OnQ or Opera, customer service experience, and excellent communication and organizational skills.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.