Project Manager

ServiceNow Developer

This position is onsite and can be at any of these three locations: Cleveland, OH, Albany, NY, or Buffalo, NY.

These questions must be submitted with the answers with resumes. If they are not, the resume will be rejected.

Questionnaire:

• Please describe a workflow you have created from scratch, including the automation leveraged.
• What is one process related to software management that you have implemented and what was your role?

We are seeking a skilled ServiceNow Developer to design, develop, test, and implement custom applications, workflows, and integrations on the ServiceNow platform. This role focuses on automating business processes, enhancing user experiences, and supporting ITSM solutions through strong technical expertise and effective cross-functional collaboration. The ideal candidate will work extensively within Hardware and Software Asset Management modules, develop custom workflows and scripts, integrate with external systems, conduct code reviews, and ensure overall solution quality. This position will also contribute recommendations for incorporating GenAI capabilities into existing processes.

• Development & Configuration: Build, customize, and maintain ServiceNow applications, workflows, and scripts (JavaScript, GlideScript).
• Automation: Develop automated workflows to improve IT and business operations.
• Customization: Create custom service portal pages, widgets, and user interface components.
• Testing: Prepare test plans, execute unit tests, and ensure high-quality delivery.
• Collaboration: Partner with functional, administrative, and business teams to gather requirements and implement effective solutions.
• Documentation: Produce clear and comprehensive technical documentation.

• Technical Expertise: JavaScript, GlideRecord, REST/SOAP APIs, and ServiceNow platform architecture.
• Soft Skills: Strong problem-solving, communication, adaptability, and collaboration skills.
• Certification: ServiceNow Certified System Administrator (CSA).
• Additional Experience: SAMPro or other software asset management platform expertise.

Hands-on experience applying GenAI to automate or modernize manual processes or workflows is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.