Customer Service Representative

Job Description

Job Description

JOB SUMMARY

The Customer Service Representative plays a critical role in customer execution, operational performance, and supply chain coordination within a fast-paced manufacturing environment. This position manages the full customer order lifecycle, ensuring accurate order processing, proactive communication, and on-time fulfillment.

Serving as a key liaison between customers and internal teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this role drives seamless execution and delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and solutions-driven, with strong communication, analytical, and organizational skills. Success in this role requires the ability to manage competing priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic, team-focused environment.

KEY RESPONSIBILITIES

• Manage the full lifecycle of customer orders from receipt through shipment confirmation with a high degree of accuracy and responsiveness.
  

• Review and validate customer orders, pricing, freight terms, status updates and issue resolution to ensure flawless execution.
  
• Maintain strong ownership of customer commitments by proactively identifying and resolving fulfillment risks before they impact delivery performance.
  

• Monitor and prioritize open orders daily to align customer expectations with production and fulfillment capabilities.
  

• Serve as the primary point of contact for customer order inquiries, order status updates, and issue resolution.
  
• Build and maintain strong customer relationships through responsive communication and operational excellence.
  

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Qualifications

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
  
• Experience working within ERP systems required; Plex and EDI experience strongly preferred.
  
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  
• Excellent communication, problem-solving, and cross-functional collaboration skills.
  
• Highly detail-oriented with strong follow-through and a sense of urgency.
  
• Proficiency in Microsoft Excel and operational reporting tools preferred.
  
• Solid understanding of supply chain, inventory management, and fulfillment processes.
  

Comprehensive Benefits Package including:

Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.