Help Desk Analyst

Help Desk AnalystJob Title: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.Implementation partner: VDartJob Type: long term contractVisa Type: No sponsor available for this job (Only local candidate or someone willing to relocate are accepted for this role)Location: Dauphin County- PAShift Timing: Days (8 hrs a day and 5 days a week)This role shall:JD: This requisition has an hour-long in-person interview. Client would prefer candidates local to the Harrisburg, PA Area. Do not resubmit candidates from previously released Help Desk req #s 800962 & 805699. Vendors, please be aware that candidates submitted at least 6 months ago from 8/28/26 may now be reconsidered for this req. This position is funded through 6/30/27, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a fiscal year. For this particular hiring team management directly emails the candidate to set up interviews. Please provide your candidate's e-mail address (and if desired their phone number) under Summary of Qualifications (seen in the Details tab). This should never be in the resume. The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.Required Skills:Experience with call tracking and ticketing softwareAttentive to details and ability to be resourceful (using supplied documentation)Ability to support users with limited knowledge of computers, software, hardware, and systemsAbove average communication skills and telephone manner.Excellent organizational skillsBasic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)You will be a self-motivated achiever who gains satisfaction from providing excellent customer service1+ years previous IT Service Desk and/or Call Center experience required.Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.