Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Flexible schedule
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Tom has been a State Farm agent for 43 years, building an agency grounded in professionalism, genuine care for clients, and a team environment where people enjoy working together. With a team of 12, the office blends high standards with a warm, supportive culture. Tom was born in Long Beach, California, played college basketball for legendary coach Lute Olson (who later went on to be drafted by the Phoenix Suns), and remains very active in his church community. His leadership style reflects those roots: disciplined, team-focused, and deeply committed to serving others.

Employees enjoy a variety of perks, including a 401k, health benefits, weekly prize competitions, and quarterly team-building events that keep the environment fun and connected. For someone looking to join a long-established agency with a reputation for integrity, teamwork, and steady growth, this is the kind of place where you can build a meaningful and lasting career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tom Deberry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.