HVAC Installation Program Director (Residential)

Job Description

Job Description

Ready to scale a best‑in‑class residential install program?

Do you thrive on building high‑performing teams? Can you balance customer expectations, field operations, and P&L impact? At M.E. Flow – Lorton, part of Southern Home Services, we’re hiring an HVAC Installation Program Director to elevate our technicians and installers while growing the business.

Your mission

Lead people and process to deliver safe, high‑quality installations—on time, on budget, and with rave‑worthy customer outcomes.

How you’ll make it happen

• Turn customer issues into wins by resolving complaints and following through.
• Engineer efficient schedules and workforce plans to maximize utilization and margin.
• Own budgeting: create, track, and manage to targets.
• Keep jobs moving by ordering/staging materials and equipment and coordinating parts repairs quickly.
• Collaborate with marketing through departmental research and initiatives.
• Report results: build dashboards/reports and review performance with leadership.
• Safeguard accuracy of inventory, tool, and vehicle records; monitor operational metrics.
• Raise the craftsmanship bar—train crews on material use and quality standards.
• Ensure payroll accuracy for all technicians.
• Verify tools are available and well maintained for every assignment.
• Partner with dispatch to match technician strengths to job types.
• Assess training needs; deliver on‑the‑job instruction and ongoing support.
• Lead the Service team end‑to‑end: hiring, scheduling, setting priorities, staff meetings, counseling, performance evaluations, discipline, and daily direction.
• Other duties as assigned to support department goals.

What it takes

• 5+ years in HVAC service plus 2+ years of HVAC management experience.
• Technical fluency in gas piping, electrical, plumbing, and airflow.
• Confident leader with excellent communication, computer literacy, and math skills.
• Customer‑first mindset and pride in quality work.
• Valid driver’s license and ability to drive.

Physical capabilities

• Lift 50 lbs on a regular basis; up to 100 lbs on occasion.
• Navigate ladders, attics, crawlspaces, and tight areas; push, carry, pull; use hand tools; perform precise, detailed tasks.
• Work in indoor/outdoor environments, including hot/cold extremes and adverse weather.
• Stand, walk, sit; talk/hear in person and via phone; handle/feel controls; reach with hands/arms.
• Frequently stoop, kneel, bend, and crouch.

Perks and stability

• Steady, year‑round workload.
• Weekly pay, PTO, and paid holidays.
• Medical, dental, and vision benefits.
• Health Savings Account and Flexible Spending Account options.
• Employee discounts.
• Company‑paid short‑term life insurance plus additional life insurance.

Why now

Join a thriving Lorton team that values work‑life balance and invests in professional and on‑the‑job training. Help us deliver the standard our customers call the finest in the industry.

Legal and compliance

This is an Exempt position.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Southern Home Services

is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.