Inbound Customer Service Representative

Career Paths and Compensation Career paths start at $17.50 per hour plus bonus (This includes an hourly base rate of $17.00 and an on‑site differential of $0.50 an hour). Location This role is on‑site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! – We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401(k) with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting, and making account changes, this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services—such as plan upgrades, device features, add‑ons, and promotions tailored to meet their needs. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. Requirements What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have a GED or High School Diploma Must be legally permitted to work in the United States Shift Full‑time EEO is the Law. #J-18808-Ljbffr