Desktop Support Associate

Job Description

Job Description

Desktop Support Technician

Job at a Glance
Title: Desktop Support Technician
Location: Florence, SC - Onsite
Contract: W2 only
Pay: $27 /hour + optional medical, dental, vision, 401(k) match

Overview
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users, ensuring proper system configuration, security, and data backup. This role involves troubleshooting, documentation, and administrative tasks within a fast-paced, multi-platform environment.

Key Responsibilities

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support, and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• Performs administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items.
• Keeps apprised of new technologies related to workstation support procedures.
• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.
• Familiarity with computer and workstation equipment.
• Able to assist in the support and maintenance of the overall infrastructure.
• Work environment is fast-paced, multi-platformed, which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs. Transporting items up to 70 lbs on occasion.

Required Skills

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.
• Familiarity with computer and workstation equipment.
• ServiceNow experience is preferred.

Required Education

• Associate Degree in Computer Science, Information Technology, or other job-related field, or 2 years of job-related work experience.

Required Work Experience

• 2 years of technical operations support experience.
• A+ and/or Network+ certifications are a plus.

Why Should I Apply?
This role offers an opportunity to work in a dynamic environment supporting diverse technologies, with potential for career growth and certification advancement. Join a team committed to technical excellence and customer support.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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