Assistant Hotel General Manager

Job Description

Job Description

We are looking for a dedicated, motivated, and hands-on Assistant General Manager who takes pride in hospitality and is committed to supporting both our guests and our team.

The Assistant General Manager will work closely with the General Manager to oversee the hotel’s daily operations and help ensure the property consistently meets expectations for guest service, cleanliness, operational efficiency, and overall quality. In the General Manager’s absence, the AGM will be expected to confidently take the lead, supervise team members, resolve guest concerns, and ensure hotel operations continue to run smoothly.

We are looking for someone who is willing to step in wherever needed, lead by example, and take ownership of the property’s success. The ideal candidate is dependable, organized, solution-oriented, and passionate about creating an exceptional guest experience while maintaining company standards and controlling operational costs.

This position requires someone who understands that hospitality is a team effort and is willing to support all departments when necessary. Strong communication skills, professionalism, accountability, and the ability to remain calm and make sound decisions in a fast-paced environment are essential.

Previous hotel management or supervisory experience is strongly preferred. A degree in Hospitality Management, Business Administration, or a related field is preferred but not required for candidates with strong hospitality and leadership experience.

If you are a committed hospitality professional looking to grow your career, lead a team, and make a meaningful impact on the success of a hotel , we encourage you to apply.

$45,000 - $55,000

• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met

• Serve as the manager on duty and assume leadership of the property when the General Manager is unavailable.

• Supervise, support, and provide direction to Front Desk, Housekeeping, Maintenance, and other hotel departments.

• Assist with employee scheduling and ensure appropriate staffing levels based on occupancy and business needs.

• Participate in interviewing, hiring, onboarding, training, coaching, and development of team members.

• Monitor employee performance and assist with counseling, corrective actions, and performance improvement when necessary.

• Ensure employees follow company policies, brand standards, attendance expectations, dress code, and established operating procedures.

• Conduct regular property and room inspections to ensure cleanliness, maintenance, safety, and presentation standards are met.

• Monitor guest satisfaction and respond professionally to guest complaints, concerns, and service-recovery situations.

• Assist the Front Desk during high-volume periods, including check-ins, checkouts, reservations, billing questions, and guest requests.

• Review daily operational reports, occupancy, arrivals, departures, room status, outstanding balances, and other property activity.

• Assist with managing guest accounts, payment collection, direct billing, credit card issues, and long-term/extended-stay accounts.

• Ensure proper cash-handling, payment, deposit, and financial-control procedures are followed.

• Work closely with Housekeeping to ensure rooms are cleaned, inspected, and released promptly.

• Coordinate with Maintenance to identify and prioritize repairs, preventative maintenance, out-of-order rooms, and safety concerns.

• Assist with inventory management, ordering, receiving, and maintaining appropriate supply levels while controlling costs.

• Help manage labor expenses, overtime, operational expenses, and other controllable costs.

• Ensure required employee training and certifications are completed and properly documented.

• Assist with maintaining required operational, safety, emergency, HR, and brand-compliance documentation.

• Support preparation for brand inspections, quality assurance inspections, ownership visits, and corporate reviews.

• Maintain a safe and secure environment for guests and employees and properly document incidents, accidents, and safety concerns.

• Communicate effectively with vendors, corporate representatives, ownership, sales contacts, and other business partners as needed.

• Assist with group reservations, corporate accounts, extended-stay guests, and special billing arrangements.

• Lead daily operational communication between departments and ensure important information is properly passed between shifts.

• Help establish a positive workplace culture built around professionalism, accountability, teamwork, and guest service.

• Identify operational problems and work with the General Manager to implement solutions and improve hotel performance.

• Perform other management and operational duties as assigned by the General Manager.

• A proven record of experience managing a team, preferably in a hospitality role, is required
• Proven customer service experience as a manager; strong guest-focused mentality
• 3+ years of experience working in a hotel or the hospitality industry required

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

• Minimum of 3-5 years of hotel/hospitality experience , preferably including Front Desk or hotel operations.

• At least 1 year of supervisory or management experience strongly preferred.

• Previous extended-stay hotel experience is a plus.

• Strong understanding of hotel operations, including Front Desk, Housekeeping, Maintenance, reservations, and guest services.

• Experience supervising, coaching, training, and holding team members accountable.

• Excellent customer-service and guest-recovery skills with the ability to professionally resolve complaints and difficult situations.

• Strong leadership, communication, organization, and problem-solving abilities.

• Ability to make independent operational decisions and confidently act as Manager on Duty.

• Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.

• Basic understanding of hotel financial operations, including guest folios, payments, deposits, direct billing, cash handling, and account reconciliation.

• Experience with a hotel Property Management System (PMS) preferred; Choice Hotels systems experience is a plus.

• Proficiency with computers, email, Microsoft Office, and basic administrative systems.

• Ability to prepare schedules, reports, incident documentation, employee documentation, and other operational records.

• Strong attention to detail and ability to maintain accurate records.

• Ability to work collaboratively with Front Desk, Housekeeping, Maintenance, Sales, and hotel leadership.

• Dependable, professional, and able to maintain confidentiality when handling employee, guest, and business information.

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.

• Must be able to respond appropriately to hotel emergencies and unexpected operational situations.

• Must meet any applicable company requirements regarding background screening, driving, or other employment requirements.

ARK Hospitality's mission is to positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.