Client Experience Specialist- Aviation

Client Experience Specialist

The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle.

This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota.

What You'll Do

Sales Enablement & Deal Support

• Partner closely with Sales leadership to support prospecting and active transactions
• Maintain visibility across deal stages, follow-ups, and next steps
• Prepare agendas, notes, and action items for sales-related meetings
• Travel to support audits, inspections, pre-purchase processes, and closings as needed

Project Management & Coordination

• Own deal setup, timelines, checklists, and trackers within internal systems
• Coordinate calendars across internal teams, clients, vendors, and third parties
• Anticipate risks, bottlenecks, or misalignment and proactively surface solutions

Client & External Communication

• Support professional, high-touch client communication
• Coordinate with escrow companies, maintenance facilities, program providers, and other third parties
• Help ensure a seamless, well-orchestrated client experience

Cross-Functional Collaboration

• Work daily with Technical, Research, Marketing, and Engagement & Closing teams
• Step in to fill gaps and maintain deal momentum when needed
• Contribute to process improvement and documentation efforts

This Role Is a Great Fit If You

• Enjoy being in the middle of the action
• Take pride in enabling others to perform at a high level
• Appreciate structure but can operate comfortably amid ambiguity
• Want meaningful client exposure without carrying a sales quota
• Are energized by responsibility, pace, and accountability

What Success Looks Like

• Strong trust and confidence from Sales leadership
• Timely, accurate coordination with minimal dropped balls
• Clear, professional communication internally and externally
• Consistent deal momentum with reduced rework and friction

Requirements

• Required
• Bachelor's degree or equivalent professional experience
• 3-5 years of experience in sales, finance, aviation, consulting, analytics, or a client-facing professional environment
• Demonstrated interest in sales, business development, or client advisory roles
• Strong written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities
• Analytical mindset with comfort working with data, research, and reporting tools
• Willingness to learn and operate within CRM, project management, and research systems
• Coachable, self-motivated, and comfortable receiving direct feedback
• Ability to work in a fast-paced, performance-driven environment
• Ability to manage priorities, stay ahead of details, and manage up effectively
• Comfort working directly with clients and senior professionals
• Willingness to travel as part of active transactions
• Team-first, service-oriented mindset

• Preferred
• Exposure to CRM systems (ClickUp, HubSpot, or similar)
• Experience supporting sales teams, deal execution, or transactional workflows
• Familiarity with aviation
• Strong interest in long-term career growth within a sales organization