Customer Service Representative

Customer Service Representative

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO) business model.

Our Customer Service Representative position is a terrific opportunity to support Sales for a dynamic, fast paced, entrepreneurial company. Ideal candidates will enjoy and have experience relevant to:

• Sales support functions
• Phone based customer support
• Computer based order processing
• Complex product lists
• Inventory management
• Receiving and resolving customer questions and concerns
• Maintaining customer database and history
• Producing reports

Qualified candidates will offer a wide range of skills and experience to include:

• 3-5 years in customer service roles
• Previous sales support experience with direct customer contact
• Managing support for multiple people with competing deadlines
• Excellent written and verbal communication
• Strong listening skills with excellent organizational and analytical problem-solving skills
• Computer savvy Word, Excel, Outlook, SAP type programs
• Ability to motivate teams and simultaneously manage several projects
• Engaging and professional presentation
• Organized, focused, and team oriented

We offer competitive pay, and a comprehensive benefits package designed to support your well-being and work-life balance. Full-time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company-paid life insurance, voluntary life insurance, short- and long-term disability, flex spending accounts, and telemedicine services. In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year-end, 9 paid holidays, and a 401(k) plan with company match contributions.

EOE/Vets/Disabled

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.