Lead Facilities & Workplace Services

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers . Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Position Summary

The Facilities & Workplace Services Lead serves as the primary point of contact for all employees, visitors, vendors, and business partners, delivering a white-glove workplace experience that reflects the organization's commitment to excellence, hospitality, and operational efficiency. This role is responsible for leading facilities operations, office administration, food services, employee amenities, vendor management, transportation services, workplace projects, and employee support programs.

The position ensures that every interaction, service request, and workplace experience is handled with professionalism, urgency, and a customer-first mindset. The Facilities & Workplace Services Lead creates a safe, welcoming, and highly functional environment that enables employees to perform at their best while providing an exceptional experience for visitors and customers.

In-Office: This is a 100% in-office role based at our Guadalajara, MEX location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Key Responsibilities

Workplace Experience & White-Glove Service

• Serve as the face of Workplace Services, providing exceptional customer service to all employees, visitors, executives, and stakeholders.
• Deliver a proactive, high-touch ("white glove") service experience by anticipating needs and resolving issues before they impact operations.
• Act as the primary point of contact for workplace-related inquiries, requests, and escalations.
• Ensure all visitors receive a professional and welcoming experience from arrival through departure.
• Partner with business leaders to support workplace initiatives that enhance employee engagement and satisfaction.
• Coordinate meetings, special events, executive visits, and workplace programs with exceptional attention to detail.

Facilities Operations

• Ensure the safe, efficient, and continuous operation of all facilities and workplace environments.
• Maintain office equipment, furniture, workspace layouts, conference rooms, and common areas.
• Manage facility maintenance programs, repairs, preventive maintenance activities, and work orders.
• Conduct regular facility inspections to identify improvement opportunities and ensure workplace standards are maintained.
• Support office moves, expansions, renovations, and space planning initiatives.
• Maintain employee seating assignments, floor plans, occupancy records, and workplace documentation.
• Preventive Walkthroughs: Proactively detect issues in offices and common areas to resolve them before they impact the user
• Provide basic Level I/II onsite support for common workplace and employee technology issues, including conference room systems, monitors, docking stations, printers, Wi-Fi connectivity, and peripheral devices.

Food Service & Employee Amenities

• Support the implementation, operation, and continuous improvement of cafeteria and dining services.
• Oversee food service providers, coffee services, vending programs, and pantry operations.
• Monitor food quality, service levels, cleanliness, and employee satisfaction.
• Coordinate catering services for meetings, training sessions, executive events, and employee activities.
• Ensure compliance with food safety, health, and sanitation standards.
• Partner with vendors to enhance employee dining experience while managing budget and service expectations.
• Ability to Frequently bend, twist, stoop, and reach. Routinely push and pull heavy objects, equipment, or materials weighing up to 50 pounds.

Transportation & General Services

• Monitor and assist with transportation services for visitors.
• Ensure transportation providers meet contractual obligations and service expectations.
• Support employee services including parking, access control, badging, mail services, and other workplace amenities.
• Manage workplace support processes and facilitate issue resolution with a sense of urgency.
• Other duties as assigned.

Vendor & Contractor Management

• Manage relationships with third-party vendors and service providers.
• Coordinate janitorial, security, landscaping, food service, transportation, coffee service, vending, and maintenance vendors.
• Track vendor performance and ensure compliance with Service Level Agreements (SLAs).
• Review service quality, conduct performance evaluations, and implement corrective actions when necessary.
• Manage procurement activities, including vendor selection, quotations, contracts, purchase orders, and invoice approvals.

Project Management

• Lead and coordinate facilities-related projects from planning through completion.
• Track project schedules, budgets, risks, and deliverables.
• Collaborate with internal stakeholders and external contractors to ensure project success.
• Drive continuous improvement initiatives that enhance workplace efficiency, employee experience, and operational excellence.

Health, Safety & Compliance

• Support workplace health, safety, and environmental compliance programs.
• Maintain required documentation, inspections, reports, and regulatory records.
• Participate in emergency preparedness activities, drills, and business continuity planning.
• Ensure facilities comply with company standards and local regulations.

Report & Performance Management

• Monitor key metrics related to facilities, transportation, food services, cleaning services, workplace experience, and vendor performance.
• Analyze data to identify trends, risks, and improvement opportunities.
• Present findings and recommendations to management.

Qualifications

• Bachelor's degree preferred, or relative work experience as lieu.
• Minimum of 5 years of experience in Facilities Management, Workplace Services, Office Operations, or General Services.
• Ability to work independently and manage competing priorities effectively.
• Proven experience managing vendors, contracts, and service delivery programs.
• Strong knowledge of workplace operations, food services, transportation programs, and employee support services.
• Proficiency in Microsoft Office, Teams, and workplace collaboration tools.
• Intermediate to advanced English communication skills.
• Strong organizational, problem-solving, and project management abilities.

Core Competencies

• White-Glove Customer Service
• Workplace Experience Management
• Facilities Operations
• Food Service Administration
• Vendor Management
• Data Analysis
• Budget & Cost Control
• Health & Safety Compliance
• Communication & Relationship Building
• Continuous Improvement
• Operational Excellence
• Leadership & Accountability

Success Measures

• High employee and visitor satisfaction scores.
• Safe, compliant, and well-maintained facilities.
• Strong vendor performance and accountability.
• Efficient resolution of workplace issues and requests.
• Successful execution of workplace projects within budget and schedule.
• Delivery of a best-in-class employee and visitor experience through exceptional white-glove service.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.